Sprinklr_CCaaS_Consultant

We are #Hiring: #Sprinklr_CCaaS_Consultant

Job Title : #Sprinklr_CCaaS_Consultant

Location : PAN India - ( Hybrid)

Total Yrs. of Experience : 5+ Years

️ Duration: Contract to Hire (C2H)

Notice Period: Immediate Joiners to 30 Days

Job description*:

· Validate our understanding of requirements and define functional and technical requirements for the Sprinklr platform

· Lead end-to-end implementation of CCaaS solutions for enterprise clients

· Define implementation strategy and solution architecture aligned to client goals

· Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization.

o Conduct Workshops and gather business requirements

o Identify workflows, and integration needs

· Architecture design considerations

· Discuss Integration methods

· Define Use Cases, channel expansion, reporting

· Map requirements to Sprinklr capabilities & Integration points

· Design and finalize Overall Solution architecture in discussion with Architecture team

· Define roles, permissions, aligned to governance policies.

· Establish integration design with existing systems (Eg: Authentication, Billing, Assurance, CRM).

· Assist IT team with documentation required for Approvals

· Validate compliance, security, and governance requirements.

· Create a detailed implementation plan for Implementation and subsequent phases.

o User Onboarding

o Integration to AD for Authentication

o Build/Configure workflows for customer engagement, routing, escalation, and reporting.

· Configure channel-specific requirements (webchat, social, messaging apps).

5+ years of experience in Contact Center, Customer Experience (CX), CRM, or CCaaS implementations.

2+ years of hands-on experience in Sprinklr Service / Sprinklr CCaaS implementations.

Experience conducting client workshops, requirement gathering, and business process analysis.

Ability to translate business requirements into Sprinklr configurations and workflows.

Hands-on experience configuring:

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Thanks & Regards

P. Sona

Talent Acquisition

Burgeon IT Services Pvt.ltd.

Email : ,

Website:www.burgeonits.com

USA AUSTRALIA INDIA

Shirisha. Ch Sona P Thota Harika Ramya Sarige k Nitusha Kalyani R Sudha Yadav Veeraboina Syed Nazima Vara lakshmi kota Golagani Saikumar Shiva Kumar Rajkiran G Srikanth Vicky Khaja Mansoor Ahmed Kiran Gomasa Nagarjuna Duggineni vinay goud Masthanvali SHAIK Nanda Kishore Kumar Lakkakula @Laxmi Narayana (Raja) Arraganti palley Mahathi Navya Tumuluri BURGEON IT SERVICES