Servicenow developer
Description:
• ServiceNow Expertise
o Strong knowledge of CMDB module, CI classes, and relationships.
o Experience with Discovery, Service Mapping, and Integration Hub ETL.
o Familiarity with ITOM and ITSM processes (Incident, Change, Problem).
• ITIL Framework
o Solid understanding of Configuration Management principles and ITIL v4.
• Data Management
o CI lifecycle management, data normalization, and duplicate elimination.
o utomated discovery and reconciliation tools.
• Integration & Scripting
o bility to configure integrations with SCCM, AD, and other systems.
o Basic scripting (JavaScript, Glide API) for workflow customization.
• Reporting & Governance
o CMDB Health Dashboard, audit reports, and compliance checks
Roles & Responsibilities
Work on SNOW deliverables