Customer Service Representative

Job Description

Customer Service Representative

Technology Solutions

$19.00 per hour

Monday-Friday, Schedules Below

Worthington, Ohio (onsite)

Temp to Hire

Why You’ll Love This Job:

This is a contract-to-hire opportunity that requires the ability to obtain various levels of security clearance to support government and federal clients

An innovative and entrepreneurial approach to business problems

A reputation for being an employee-centric organization where the concern for, and appreciation of, its highly skilled and competent staff encourages both personal and professional growth

Training: Monday-Friday, 9:00a-5:30p for two weeks

Schedule Options:

8:00a-6:30p (4-day work week) with Wednesday or Thursday off

9:30a-8:00p (4-day work week) – can choose any weekday off except Friday

11:30a-8:00p

What You’ll Do:

Interact with customers via telephone, email, or online chat to provide support and information on products or services

Collect and enter orders for new or additional products or services

Assist callers with any questions regarding their mobile device

Troubleshoot the device and the setup/provisioning of the device

Often this includes coordinating our efforts with the service provider and a technician

Field customer questions and complaints

When the issue is beyond the representative's knowledge, forward it to the assigned specialist or other appropriate staff

Coordinate the efforts of service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations

Act as an intermediary to prevent "up-selling" by service providers

Ensure that appropriate actions are taken to resolve customers' problems and concerns

Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments

Perform data entry, administrative support, and clerical duties

What We’re Looking For:

Six months or more of experience with customer service

Must have basic computer and smartphone skills

Experience working with wireless devices

Must have good written and verbal communication skills

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

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