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Desktop Support Engineer (Temporary)

Oakland, California, United States
September 15, 2017

About the Role:

Minted is looking to hire a seasonal Desktop Support Engineer to support our high volume season. This is a full-time temporary position until the end of the year.

As the Desktop Support Engineer, you will serve as support expert for Design and Customer Service departments, working toward our goal of providing a world-class customer experience. You will help customers triage and troubleshoot technical problems, and serve as the key conduit of information to the IT team to fix and resolve issues. As the Desktop Support Engineer, you will update the IT team with a prioritized list of customer issues.

As the Desktop Support Engineer, you will:

Serve as support expert for Design and Customer Service departments, updating colleagues on technical issues, diagnosing, and resolving issues

Collect, analyze, and report on customer issues and feedback

Desk setups and basic network troubleshooting

Experience and Skills:

1-2 years of Level 1 Technical Support experience required - we are an 80% PC and 20% Mac environment

Strong knowledge of web concepts (i.e. How to clear cache, inspect element, find issues in console, change browser settings, etc.) with all browsers

Knowledge of various operating systems including Safari, Internet Explorer, Firefox, and Chrome; Windows and Macintosh

Process-oriented and experience using a ticketing system, Zendesk a plus

Experience with Google Suite and Active Directory administration

Strong people skills and a knack for problem-solving

Passion for delivering an excellent consumer experience

Attention to detail and ability to follow processes and procedures

Excellent written and verbal communication skills

Basic knowledge of how an eCommerce business works and operates

Ability to work flexible hours and weekends

About Minted

Minted is a lifestyle brand and design marketplace connecting you with the world’s best artists to create something one of a kind. Minted crowdsources graphic design and artwork from a global community of independent artists and sells these as products addressing the $10 billion stationery market, $48 billion art market, and $100 billion home decor market.

Minted’s mission is to enable the design independence of both consumers and artists around the world, and the company is a platform for the strongest emerging artists in the world to be seen and discovered.We aim to build a lasting brand representing the most commercially successful design community in the world. Minted was founded by successful serial entrepreneur Mariam Naficy.

Minted is located in a beautiful office in downtown San Francisco and is backed by Benchmark Capital, IDG Ventures SF, Menlo Ventures, and angel investors including Marissa Mayer formerly of Yahoo and Jeremy Stoppelman of Yelp. Minted is comprised of an experienced and entrepreneurial team. We come from Google, Amazon, Microsoft, eBay, Yahoo, and Goldman Sachs and numerous disruptive startups. We are a passionate, creative, ambitious team. We provide a great opportunity to work with a stellar team and on a world-changing mission, all supported by a proven business model.