Dispatcher I

Dispatcher I - Lenexa, KS, Sunday, 7:00 AM to 3:30 PM, Monday to Thursday, 11:30 AM to 8:00 PM

Responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints. Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to the lab.

Pay range: $17.20+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours

Best-in-class well-being programs

Annual, no-cost health assessment program Blueprint for Wellness

healthyMINDS mental health program

Vacation and Health/Flex Time

6 Holidays plus 1 "MyDay" off

FinFit financial coaching and services

401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

Employee stock purchase plan

Life and disability insurance, plus buy-up option

Flexible Spending Accounts

Annual incentive plans

Matching gifts program

Education assistance through MyQuest for Education

Career advancement opportunities

and so much more!

Responsibilities:

Answersclient pick-up request calls andenter intodispatch system

Determinesif pick-up can be performed as requested by the client based upon multiple factors

Assignspickup and delivery destinations to courier

Actively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.

May include other tasks as assigned

Qualifications:

Required WorkExperience:

1 to 3 years Customer Service or Logistics Experience

Physical and Mental Requirements:

Ability to sit for long periods of time

Knowledge:

General knowledge of logistics operations

Knowledge of Quest Diagnostics logistics' policies and procedures

Skills:

Ability to handle a high volume of telephone calls and work in afast pacedenvironment

Ability to learn Dispatch Application and accurately enter pick up requests

Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)

Excellent verbal and written communication skills

Well organized, utilizes job aides, maps etc.,and can locate information readily

Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously

Ability to interface with other departments within the facility andcompany

Ability to maintain confidentiality concerning information and data received

Flexible and available based on staffing requirements; weekends, holidays, on-call and overtime

Job Competencies Include

Functional/Technical Skills

Integrity and Trust

Active Listening

Negotiating Skills

Problem Solving

Drive for Results

Composure

Creativity

Priority Setting

Education

High school diploma or equivalent education is required

Associates Degree (Preferred)

63416

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.