IT Systems Analyst - remote

IT Systems Analyst – for premier law firm client. This is a fully remote position. The IT Systems Analyst, is a key part of the IT team. Responsibilities include tier-two support, device lifecycle management, and user onboarding/offboarding.

Duties:

Primary internal escalation point for helpdesk requests

Triage/resolve end-user issues across Windows, Microsoft 365, and legal tech platforms

Coordinate with the Managed Service Provider on open tickets, ensuring resolution to firm standards

Build runbooks and self-service resources to reduce recurring issues

Manage device enrollment, configuration, and lifecycle via Apple Business Manager (ABM) and Microsoft Intune

Execute device provisioning for new hires — imaging, policy application, and app deployment

Drive the firm's phased ABM mobile device transition, maintaining Intune policy compliance across the fleet

Maintain accurate device inventory aligned with firm security standards

Own end-to-end IT onboarding and offboarding: account provisioning, device setup, access management, and IT orientation sessions

Partner with HR to ensure timely, accurate execution of user lifecycle workflows

Maintain onboarding/offboarding checklists in compliance with firm access control policies

Coordinate hardware procurement, imaging, and deployment for the firm's refresh program

Track inventory, refresh cycles, and warranty status

Provide hands-on support to the IT Systems Manager on Microsoft 365 projects, migrations, and platform upgrades

Contribute to IT documentation, SOPs, and runbooks that keep the team operating at scale

Position Requirements:

Must have at least 2–4 years of experience in IT support, systems administration, or infrastructure

Demonstrated experience with Windows endpoint support in a managed enterprise environment

Experience managing user accounts and access in Microsoft 365 / Azure Active Directory (Entra ID)

Solid understanding of onboarding/offboarding workflows and IT access control practices

Strong troubleshooting skills with a documentation-oriented approach to problem resolution

Clear, professional communication.

Experience with Microsoft Intune and/or Apple Business Manager for device enrollment and policy management

Familiarity with Microsoft 365 administration (Exchange Online, SharePoint, Teams)

IT Experience in a law firm, legal services, or professional services environment

Familiarity with legal technology platforms (e.g., iManage or equivalent document management systems)

Experience coordinating with a managed service provider in a hybrid IT model

Microsoft 365 Fundamentals (MS-900) or equivalent certification

Working knowledge of Exchange Online, SharePoint, Teams, and Azure Active Directory (Entra ID) for user management and access control

Familiarity with Microsoft Intune and/or Apple Business Manager for device enrollment, policy application, and lifecycle management

Proven ability to execute onboarding and offboarding workflows accurately — account provisioning, device setup, and multi-system access management

Ability to create clear, repeatable SOPs and runbooks that reduce reliance on institutional knowledge

Salary is commensurate with experience $85k - $115k, plus generous benefits.