Service_Delivery_Coordinator

We are #Hiring: #Service_Delivery_Coordinator

Job Title : #Service_Delivery_Coordinator

Location : Bhubaneswar/Noida/Hyderabad/Kolkata - ( Hybrid)

Total Yrs. of Experience : 4 to 6 Years

️ Duration: Contract to Hire (C2H)

Notice Period: Immediate Joiners to 30 Days

Job description*:

#Key Responsibilities:

#IT Service Coordination:

Coordinate day-to-day IT service delivery activities across support, infrastructure, and project teams

Act as a central point of contact for IT service requests, incidents, and escalations

Monitor service queues and ticket backlogs to ensure timely resolution

Support incident, problem, and change management processes in line with ITIL practices

#Customer & Stakeholder Engagement:

Liaise with customers regarding service status, incidents, planned changes, and maintenance windows

Provide clear, professional communication during service disruptions or escalations

Support onboarding of new customers and transition of new IT services into operations

#Service Performance & Reporting:

Track and monitor Service Level Agreements (SLAs), response times, and resolution targets where applicable

Prepare updates via Case Summary report to be sent to client monthly

Identify service delivery risks, recurring issues, escalating where required

#Operational & Process Support:

Support service reviews and continual service improvement initiatives

Assist in implementing and embedding IT service management processes

Maintain regular meetings with customers on an ad-hoc basis

#Administrative & Coordination Support:

Maintain accurate customer, contract, and service data in service management systems

Support billing validation, reporting, and contract administration where required

Support Service Delivery Managers in preparing Partner Plus Agreements, Amendments and Variations and other ad hoc tasks

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Thanks & Regards

Sreekanth B

Burgeon IT Services

Ph No: +91-9391420349

Email:

Website: www.burgeonits.com

Shirisha. Ch Sona P Thota Harika Ramya Sarige k Nitusha Kalyani R Sudha Yadav Veeraboina Syed Nazima Vara lakshmi kota Golagani Saikumar Shiva Kumar Rajkiran G Srikanth Vicky Khaja Mansoor Ahmed Kiran Gomasa Nagarjuna Duggineni vinay goud Masthanvali SHAIK Nanda Kishore Kumar Lakkakula Laxmi Narayana (Raja) Arraganti palley Mahathi Navya Tumuluri BURGEON IT SERVICES