Quality Engineer-Customer Complaints

Quality Engineer-Customer Complaints

Hiring Basis: Direct hire

Onboarding Requirements: Position is contingent on clean criminal background screen

Location: Roseville, MN 55113

Pay: 65-90k/Yearly

Benefits: Benefits include Medical, Dental, Vision, Life Insurance, STD/LTD, Accident and Critical Illness Insurance, Pet Insurance, Generous PTO policy, 401(k) with match, Profit Sharing.

JOB OVERVIEW

Lotus Technical has a direct hire opportunity for Quality Engineer-Customer Complaints for our client, a manufacturing company located in Roseville, MN. Benefits include Medical, Dental, Vision, Life Insurance, STD/LTD, Accident and Critical Illness Insurance, Pet Insurance, Generous PTO policy, 401(k) with match, Profit Sharing. Must be US Citizen or Green Card Holder. Must be local to the MN area. Sorry, no relocations.

PRIMARY OBJECTIVE

The Quality Engineer acts as the primary owner of the customer complaint and corrective action process. This role ensures that manufactured products meet high standards through timely investigation, containment, and resolution, while maintaining strict compliance with ISO 9001 requirements and internal Quality Management System (QMS) procedures.

DUTIES

Complaint & CAPA Management: Manage the full lifecycle of customer complaints from initial receipt through final closure, ensuring all actions are executed on time.

Investigation & Root Cause Analysis: Lead and document comprehensive root cause investigations for multiple concurrent projects.

Risk Management: Apply risk-based thinking to evaluate the severity and impact of quality issues to determine the appropriate organizational response.

Containment & Control: Oversee the segregation and production holds of nonconforming outputs to prevent further quality escapes.

Traceability & Scope: Use product identification and traceability records to define the exact scope and impact of quality deviations.

Communication: Develop clear, accurate written technical responses for customers and provide verbal status updates to internal stakeholders.

Effectiveness Verification: Implement corrective actions and perform formal verification to ensure the underlying issues are resolved.

Data & Improvement: Partner with the broader Quality team to analyze data trends, support management reviews, and drive continuous improvement.

Audit Support: Serve as a key contributor during internal, customer, and third-party audits to demonstrate QMS effectiveness.

Documentation: Maintain precise, controlled documented information for all complaints and CAPA activities.

REQUIREMENTS

Experience: 2+ years in a similar role focused on complaint management.

Education: Bachelor’s degree in a technical field (Quality preferred). Equivalent combinations of education and experience, including degrees in Business, Project Management, or Communications—will be considered.

QMS Knowledge: Working knowledge of ISO 9001:2015 or similar standards (e.g., ISO 13485, IATF 16949).

Core Skills: Proven experience performing root cause analysis, interpreting engineering drawings/specifications, and managing multiple priorities to meet deadlines.

Must be US Citizen, or Green Card Holder.

Must be local to the MN area. Sorry, no relocations.

PREFREED QUALIFICATIONS

Systems: Experience utilizing Epicor or comparable manufacturing ERP systems.

Certifications: ASQ Certified Quality Engineer (CQE).

Advanced Quality Tools: Experience with change management, document control, PPAPs, calibration management, and internal auditing.

Engineer drawing interpretation plus.