Sr. Manager, Technology Program Manager - IT Support Services (ITSS)

Principal Technology Project / Program Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Principal Technology Project / Program Manager provides new capability enablement, delivery and people leadership in the Care and Clinical business for complex IT Support Services (ITSS) initiatives. This role is accountable for program outcomes, operational readiness, and team performance, ensuring technology changes are delivered in a manner that is supportable, scalable, and sustainable.

In addition to leading large, cross portfolio programs, this role directly manages and develops project management talent, sets delivery standards, and builds scalable enablement capability across ITSS. The role operates with a high degree of autonomy, influencing Director and VP level stakeholders while shaping both what we deliver and how we deliver it.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities

Program & Portfolio Leadership

Lead large scale, highly complex programs spanning multiple projects, operational domains, and business partners, often with enterprise or clinical impact

Define program strategy, operating model, success metrics, and delivery approach

Establish and govern cross initiative dependencies, ensuring alignment to Optum priorities and Project management standards

Operational Readiness & Enablement Strategy

Understands the ITSS operational readiness for the standard Care model & solutions for gap analysis for new and changing technologies, ensuring consistent service introduction and supportability outcomes

Serve as a principal decision authority for readiness, risk acceptance, and launch sequencing

Influence upstream designs to embed support, sustainability, and customer experience from inception

People & Team Management

Provide direct people leadership for Project Managers, Senior Project Managers, and/or Consultants within ITSS Enablement and indirect leadership to project team members

Set clear performance expectations, delivery standards, and role clarity aligned to TPM capability models

Coach, mentor, and develop team members, supporting career progression, skill growth, and promotion readiness

Allocate work strategically across the team, balancing capacity, capability, and development needs

Conduct performance management activities, including:

Goal setting and alignment

Ongoing feedback and coaching

Performance and talent reviews

Build a high performing, accountable delivery culture emphasizing ownership, operational rigor, and outcomes

Serve as a role model for Optum leadership behaviors, inclusion, and cross team collaboration

Executive & Cross Functional Influence

Act as a trusted advisor to Directors, VPs, and senior leaders across Technology, Operations, and Clinical partners

Lead executive level discussions to resolve delivery risk, resource conflicts, and prioritization

Represent ITSS Enablement in enterprise forums, advocating for frontline support, end user experience, and operational excellence

Governance, Risk & Financial Stewardship

Own program level governance, RAID management, and escalation models

Proactively identify and mitigate operational, technical, and organizational risk

Manage resource planning and financial considerations across programs to ensure delivery efficiency and value realization

Capability Building & Organizational Maturity

Establish and refine delivery frameworks, playbooks, and enablement assets to scale ITSS performance

Drive standardization and continuous improvement across processes, tools, and delivery practices

Influence TPM maturity beyond ITSS, contributing to broader Optum delivery excellence

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

Bachelor's degree or equivalent experience

8+ years of progressive technology project and/or program management experience

5+ years of experience in healthcare, clinical, or regulated environments

Experience operating effectively in highly matrixed, enterprise environments

Demonstrated people management experience, including performance management and coaching

Proven success leading large, complex, cross functional programs

Preferred Qualifications

Leadership experience within IT Support Services (ITSS), End User Support, or Service Enablement

Experience building or scaling delivery teams or organizational capability

Senior level stakeholder engagement and influence experience

Proven solid grounding in operational readiness, service introduction, or ITIL concepts

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.