Sales Office Coordinator

Job Description

Who We Are

New Paradigm Projects (NPP) is a fast-growing roofing and exterior services company serving homeowners and businesses across the DMV area. We’re known for our high standards, honest approach, and commitment to exceptional service, helping customers navigate everything from storm damage restoration to full-scale exterior renovations.

We don’t just build roofs—we build careers, relationships, and a culture focused on growth and excellence.

Position Overview

NPP is seeking a highly organized and customer-focused Sales Office Coordinator to support our growing roofing company. This role is ideal for someone who is a self-starter, truly enjoys working with people, and can confidently manage multiple priorities and deadlines independently. The ideal candidate will have a growth mindset and will be instrumental in helping cultivate our team as it grows.

You’ll play a key role in supporting the sales pipeline, handling client needs, and helping ensure deals move efficiently from lead to close. While also coordinating the office and performing behind-the-scenes day-to-day tasks.

This is a fast-paced role with growth opportunities for additional commission based on performance, client conversions, and successful project coordination.

Key Responsibilities

Provide professional and friendly customer service

Provide office organization, file management, and administrative support

Answer incoming calls, texts, and emails from prospective and existing clients

Support the sales team by managing and tracking leads through the pipeline

Coordinate scheduling, calls, and client communications

Dispatch and follow up on incoming leads and maintain communication throughout the sales process

Work closely with subcontractors and supply houses

Maintain CRM system (JobNimbus experience is a plus)

Assist with accounts receivable, including tracking and follow-up on outstanding balances

Help ensure accounts remain current and avoid aging beyond 30–90 days

Assist with reporting, process improvements, and operational tracking, preparing proposals, invoicing, and job summaries

Support payroll coordination and internal administrative processes

Comfortable speaking with clients and discussing services/pricing

What We’re Looking For

We are looking for a dependable person who can work independently, is detail-oriented, and confident when speaking with customers. The right candidate enjoys problem-solving, can handle multiple deadlines, thrives in a fast-paced environment, and is motivated by performance-based earnings. Someone who can create systems and streamline processes, has a growth mindset, and looking to grow in the role.

2+ years of experience in sales support, office coordination, administrative roles and or call center roles preferred

Self-motivated and able to work independently

Experience in construction, roofing, or related industries strongly preferred

Strong organizational and deadline-oriented

Excellent customer service and communication abilities

Familiarity with CRM systems (JobNimbus or similar preferred)

Basic accounting knowledge (accounts receivable experience a plus)

Proficiency in Microsoft Office (Outlook, Excel, Word), Google, and online platforms

Bilingual is a plus

Compensation & Benefits

Base Salary: $47,000 annually

Work Phone or Phone Stipend: $50/month

Commission: Earn 1% on monthly sales upon reaching the targeted goal (after 90-day introductory period)

Performance Bonus: Additional incentives tied to Accounts Receivable performance (after 90-day introductory period)

Total Compensation Potential: $60,000 – $70,000+ annually

Work Schedule

Monday – Thursday: 9:00 AM – 5:00 PM in office

Friday: 9:00 AM – 12:00 PM in office

35-hour in-office workweek

Before and after-hours calls as needed

Time Off

Two (2) weeks Paid Time Off (after six months)

Paid Holidays

Why Join New Paradigm Projects?

We offer a collaborative, team-oriented environment where your contributions directly impact business success. We offer training, monthly team outings, and a supported environment for those who enjoy setting goals and accomplishing them. This role offers strong growth potential, hands-on experience across sales and operations, and the opportunity to be part of a supportive, dynamic workplace.

Full-time

Hybrid remote