Room Attendant - Hampton Inn by Hilton Buffalo, TX

Room Attendant Job Description

We are looking for a reliable and friendly Room Attendant to join our hospitality team to provide superb customer service to our guests. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. You should also be able to resolve guest complaints and queries promptly and in a polite manner

To be successful as a Room Attendant, you must be honest, pleasant, have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.

Room Attendant Responsibilities:

Greeting guests and responding to queries

Changing bed linen and making beds

Replacing used towels and other bathroom amenities, such as shampoo and soap

Sweeping and mopping floors

Vacuuming carpets

Dusting and polishing furniture

Emptying trash containers and ashtrays

Cleaning public areas, such as corridors

Reporting any technical issues and maintenance needs

Updating status of guest rooms using an electronic device such as a phone or tablet

Returning and restocking cleaning cart at shift end

Room Attendant Requirements:

Previous guest service and housekeeping experience

Experience using industrial cleaning equipment and products

You must work with little or no supervision while meeting high-performance standards

Be able to work weekends and holidays

Report to work with little or no notice whenever needed

Must be able and willing to work long shifts and overtime when needed

Physical mobility and stamina

Ability to follow instructions

Professional and polite