Customer Engineer (West Coast)

About the Role

We're looking for a Customer Engineer to join our Enterprise Enablement team. In this role, you will serve as a trusted technical advisor to our new customers, blending technical expertise with a passion for education and enablement. You will be instrumental in accelerating developer and enterprise success with the LangChain ecosystem.

You'll join a collaborative team environment with a strong engineering culture, with direct impact on customer success and the opportunity to shape best practices while working with cutting-edge AI technology.

What You'll Do

Lead onboarding engagements for new enterprise customers, guiding them through initial setup and unblocking issues as they begin building on the LangSmith platform

Create and deliver live, interactive training workshops to help customer teams build foundational product knowledge and agent engineering best practices

Develop scalable enablement frameworks including technical tutorials, best-practice guides, and reference implementations

Act as the voice of the new user, synthesizing feedback and identifying friction points to inform the product roadmap in collaboration with Product and Engineering teams

Partner with Sales, Deployed Engineering, and Professional Services to define enablement strategies for prospective customers, demonstrating the value and ease of getting started with LangChain

Stay at the forefront of agent engineering in industry to identify evolving trends and quickly incorporate learnings into customer enablement materials

What We're Looking For

5+ years of experience in a technical, customer-facing role such as Enablement, Customer Success Engineer, Developer Advocate, or similar

Proven software engineering experience with 2+ years focused on AI/ML applications or agents, including strong proficiency in Python and a deep, practical understanding of the modern AI/LLM stack

Passion for educating users on technical topics and deep empathy for the developer experience

Demonstrated ability to create and deliver high-quality technical training programs, including live workshops, written tutorials, documentation, and video guides

Exceptional presentation and communication skills, with the ability to explain complex technical concepts to diverse audiences, from individual developers to enterprise stakeholders

Capacity to operate independently in a fast-paced, ambiguous environment and manage multiple projects simultaneously

Ability and willingness to travel up to 20% of time for customer engagements

Preferred:

Hands-on experience building and deploying applications using LangChain, LangGraph, and LangSmith (or similar frameworks)

Proficiency with TypeScript/JavaScript in addition to Python

Compensation:

Base Salary $116,000-$195,000

Compensation Philosophy:

We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.