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NOC Team

Company:
ProVal Technologies
Location:
Noida, Uttar Pradesh, India
Posted:
July 21, 2017
Description:

Experience Range : 5+ years . Preferable at NOC.

The role is to manage and oversee and manage 24x7 NOC operations.

This role is to ensure NOC performance levels are maintained and AOI are timely identified and addressed.

Areas of responsibility Include:

Management of NOC staffing for 24x7 Operations, reviews and monitoring/scheduling .

Oversee day to day performance of NOC Operations and manage the SLAs across the projects.

Proactive monitoring of boards and monitoring tools to ensure SLAs are covered.

Reviewing current processes and procedures to ensure updates are instigated as appropriate

Keeping the documentation upto date with current procedures communicated by the Clients.

Identify repetitive issues/incidents and share the findings with client to get the RCA done for such issues.

Identify the opportunities to reduce rework and optimize team performance

Lead daily review call with the clients providing status update and report on exceptions.

Prepare and run monthly project overview for the performance of the project

Proactively identify the problem areas work towards resolution with stake holders.

Identify areas to strengthen partnership with the clients and enhance business opportunity.

Essential Knowledge and Skills:

Experience in managing team 24*7 operations

Understanding of NOC operations, basics of networking and server management.

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Willingness to work in shifts is must.