After Sales Admin

• Bachelor’s Degree in Engineering, Business Administration, or a related field;

• At least 3 years of experience in after-sales service support or customer service operations;

• Knowledgeable in heavy equipment, machinery, and spare parts management;

• Can effectively communicate in both English and Filipino;

• Strong customer service orientation with a passion for helping clients;

• Organized, detail-oriented, and capable of handling multiple tasks efficiently;

• Proficient in Microsoft Office applications and report preparation;

• Able to coordinate effectively with customers, service teams, and suppliers;

• Strong analytical and planning skills;

• Good communication and presentation skills;

• Excellent problem-solving skills;

• Coordinate and monitor after-sales service activities to ensure timely support for customers;

• Prepare, update, and maintain service records, reports, work orders, and customer documentation;

• Serve as a key point of contact for customers regarding service requests, inquiries, and follow-ups;

• Monitor and coordinate spare parts availability, ordering, and delivery to support service operations;

• Communicate effectively with customers, service technicians, suppliers, and internal departments to ensure smooth operations;

• Generate service performance reports and maintain accurate records using Microsoft Office applications;

• Ensure customer concerns are addressed promptly and professionally to maintain high customer satisfaction;

• Track service progress and follow up on pending jobs, warranty claims, and customer requests;

• Support continuous improvement initiatives by identifying opportunities to enhance after-sales processes and customer experience