Sales Lead

POSITION OBJECTIVE:

This role sets an example through their behaviors, serving as a role model and leading all

activities related to providing an exceptional customer experience. This role operates as the

Manager on Duty (MOD) in the absence of another manager, communicating clear action

plans that drive productivity to achieve store goals, performs various operational functions and

assists with merchandise presentation.

FUNCTIONAL RESPONSIBILITIES:

• Ensures that the customer remains the top priority while balancing required tasks and overall

store operations.

• Optimizes results & anticipates customers’ needs while clearly communicating store and

individual performance goals to motivate associates.

• Promotes the customer experience by ensuring associates greet and assis customers;

responds to customer inquiries and complaints in a professional and timely manner.

• Monitors associate sales activity and productivity and coaches’ associates “in the moment”

on customer interactions and performance to maximize productivity and capture customer

opportunities.

• Clearly communicates company direction to the team.

• Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising,

and organization.

• Completes daily tasks to ensure store runs smoothly and meets all Brand standards and

guidelines.

• Performs basic operations activities including cash handling and reporting, price changes,

merchandise handling, and open and closing duties.

• Builds and maintains a solid customer following through demonstrated clienteling behaviors.

• Safeguards keys to the store, performs opening and closing procedures, assumes PIN and

signature privileges for register functions requiring approval.

• Supports compliance with all applicable laws, loss prevention policies, operating

procedures, and controls; conducts associate training as needed to reinforce proper

controls.

• Contributes to the efforts to prevent shrink and raise and maintain safety awareness.

• Reports to work as scheduled; records time worked in the timekeeping system; remains

flexible to the needs of the business.

• Other duties as assigned.

COMPETENCIES:

Culture

Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling

Trust, Driving Engagement and Delivering Results with High Performance.

Manages Complexity

Making sense of complex, high quantity, and sometimes contradictory information to effectively

solve problems.

Plans and Aligns

Planning and prioritizing work to meet commitments aligned with organizational goals.

Organizational Savvy

Maneuvering comfortably through complex policy, process, and people-related organizational

dynamics.

Courage

Stepping up to address difficult issues, saying what needs to be said.

QUALIFICATIONS:

• High School diploma or equivalent required.

• Must be 18 years old or older

• Minimum 1+ year’s prior retail experience preferred

• Communicates effectively with customers, managers, and store associates, fostering team

commitment and a positive, inclusive environment.

• Excellent customer service and selling behaviors.

• Ability take initiative, prioritize, and meet deadlines as assigned with minimal supervision.

• Knowledge of administrative aspects of store operations; technology proficient

• Ability to work a flexible schedule to meet the needs of the business, including evening,

weekend, and holiday shifts.,

• Ability to maneuver around sales floor, stockroom, office, lift to 50 lbs., and retrieve and

stock merchandise with or without a reasonable accommodation.