Front Desk Receptionist

Job Description

Front Desk Receptionist

Wake Endoscopy Raleigh, NC

Wake Endoscopy is seeking a detail-oriented and dependable Front Desk Receptionist to join our ambulatory surgery center team. This position plays a critical role in providing an exceptional patient experience while supporting administrative and clinical operations. The ideal candidate will be flexible and able to float between Wake Endoscopy centers throughout the Raleigh area as operational needs require.

Key Responsibilities

Welcome patients and visitors by greeting them in person and responding to telephone inquiries in a professional and courteous manner

Collect and verify patient identification cards and insurance information

Ensure all required documentation is complete and that necessary forms are accurately signed by patients

Update patient accounts by recording personal and financial information in the revenue management system

Collect copayments and deductibles as required

Accurately record payments in the billing system or log and issue receipts for payments received

Balance upfront collections at the end of each shift

Notify clinical staff when patients are ready to proceed to the clinical area

Prepare patient charts for the following day

Protect patients’ rights by maintaining strict confidentiality of personal and financial information

Accept deliveries to the ASC as needed

Maintain business office inventory and equipment by monitoring stock levels and ordering supplies as necessary

Receive and open office mail as needed

Make bank deposits as required

Maintain strict adherence to the center’s policies and procedures; report discrepancies or needed process improvements

Attend all required education and training sessions

Maintain regular and predictable attendance

Perform other administrative and miscellaneous duties as assigned

Qualifications

High school diploma or equivalent required

One or more years of related experience, preferably in a healthcare or medical office setting

Strong multitasking abilities with excellent attention to detail and organization

Knowledge of Microsoft Excel and Outlook required

Ability to read, write, and communicate effectively in English

Professional demeanor with strong customer service and teamwork skills

Reliable, accountable, and patient-focused

Why Join Wake Endoscopy?

Competitive pay

Supportive and collaborative team environment

Professional ambulatory surgery center setting

Wake Endoscopy is an Equal Opportunity Employer.

Full-time