Customer Support Executive

Roles and Responsibility

Handle customer inquiries and resolve issues professionally and courteously.

Provide timely and accurate information about products or services.

Use problem-solving skills to address complex customer complaints.

Collaborate with internal teams to enhance customer experience.

Maintain high product knowledge to effectively support customers.

Consistently meet or exceed performance targets and quality standards.

Job Requirements

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Strong problem-solving and analytical skills.

Proficient in using computer systems and software applications.

Ability to adapt to changing situations and priorities.

Strong attention to detail and organizational skills.

Job Classification

Industry: BPM / BPO

Functional Area / Department: Customer Success, Service & Operations

Role Category: Non Voice

Role: Customer Retention - Non Voice

Employement Type: Full time

Contact Details:

Company: TP

Location(s): Malad