Business developer

We are seeking an energetic and target-driven Business Development Executive/Manager to drive revenue growth for our BPO and call center services. In this role, you will identify new market opportunities, generate qualified leads, pitch outsourcing solutions (inbound/outbound customer support, telemarketing, lead generation, and back-office operations), and secure long-term client contracts—primarily targeting offshore markets (US, UK, Australia, and UAE).

Key Responsibilities

Lead Generation & Prospecting: Identify and research potential international B2B clients requiring outsourced customer care, sales, or back-office operations.

Outreach & Pipeline Management: Conduct cold outreach via email campaigns, cold calling, and social networking platforms to schedule discovery calls with potential buyers.

RFP & Proposal Development: Prepare detailed business proposals, Request for Proposal (RFP) responses, and custom pricing models tailored to prospective clients' operational needs.

Client Presentations & Pitching: Deliver persuasive pitch presentations showcasing company infrastructure, agent capabilities, SLA standards, and cost-efficiency advantages.

Closing & Contracting: Negotiate contract terms, pricing structures, and service-level agreements (SLAs) to finalize service contracts.

Market Intelligence: Monitor industry trends, competitor pricing, and emerging market demands within the BPO and contact center space.

Requirements & Qualifications

Experience: 2–5 years of proven sales or business development experience specifically within the BPO, call center, or IT-enabled services (ITES) industry.

Market Knowledge: Demonstrated track record of selling BPO/call center services to North American, European, or Australian markets.

Communication Skills: Exceptional verbal and written English communication skills with strong negotiation and interpersonal capabilities.

Sales Acumen: Solid understanding of contact center metrics (e.g., AHT, FCR, CPL, seat-based vs. performance-based pricing).

Tools Proficiency: Experience using CRM platforms (e.g., HubSpot, Salesforce) and email automation tools.