Customer Care Representative

Assurant is seeking Customer Care Representatives to serve as a primary point of contact for customers. This role involves handling inbound calls and emails, understanding customer needs, providing accurate information, and resolving issues with empathy and professionalism.

Key Responsibilities:

Handle inbound customer calls and emails.

Answer questions about products and services.

Resolve customer issues and complaints.

Maintain accurate customer records.

Follow established policies and procedures.

Requirements:

Excellent communication and listening skills.

Customer-focused attitude.

Comfortable using computers and online systems.

Ability to work scheduled shifts from a home office.