Product Specialist (Ref: 18632)

Position: Product Specialist (Ref: 18632)

Location: Augusta, ME United States, 04333

Salary: $35.00/hr.

Duration: 10 Months 4 Days - Contract

Openings: 1

Deadline: 08/28/2026

Description:

***Local Candidates

***100% Onsite

We are seeking a detail-oriented Product Specialist to lead ongoing application maintenance and User Acceptance Testing (UAT) for major enterprise software releases. In this role, you will act as a key liaison between business operations, IT leadership, and third-party software vendors. You will be responsible for executing comprehensive test scripts, evaluating system functionality against operational standards, documenting defects, and providing basic tier-support and product enhancements feedback.

Key Responsibilities

• User Acceptance Testing (UAT): Execute approximately 1,200 pre-defined test scripts per bi-annual software release to evaluate end-to-end application functionality, workflows, and compliance requirements.

• Defect & Issue Tracking: Log, document, categorize, and track bugs and system defects using Jira and internal issue-tracking tools.

• Vendor & Stakeholder Liaison: Serve as the primary bridge between technical teams and external software vendors to communicate defects, review test approaches, and track remediation progress.

• System Support & Troubleshooting: Perform basic functional system troubleshooting, answer detailed product questions, and provide on-site and remote user support.

• Documentation & Knowledge Management: Maintain testing documentation, test scenario outcomes, and training references via SharePoint.

• Continuous Improvement: Perform impact analyses on system fixes, review functional design changes, and recommend practical product enhancements.

Required & Preferred Qualifications

• Education: Associate degree or equivalent relevant professional experience.

• Strong background in structured software testing, UAT script execution, and defect lifecycle management.

• Experience utilizing Jira (or similar issue-tracking systems) and SharePoint for documentation and workflow tracking.

• Excellent analytical, organizational, and interpersonal communication skills.

• Prior experience supporting public sector, regulatory, or enterprise data management systems is a plus.

Working Conditions:

• Location: Augusta, ME

• 100% Onsite for initial 6 months; hybrid eligible thereafter with up to 2 days remote

• Position Type: Contract (Full-Time, 40 hours/week)

Required / Desired Skills

• User Acceptance Testing (UAT) & Test Script Execution Required - 3 Years

• Impact Analysis & System Workflow Documentation Required - 1 Years

• Public Sector / Government Agency System Experience Required - 1 Years

• Issue Tracking & Ticketing Systems (Jira preferred) Required - 2 Years

• Basic System & Application Troubleshooting Required - 2 Years

• Vendor Liaison & Technical Coordination Required - 2 Years

• SharePoint (Documentation & File Management) Required - 2 Years

• Defect Lifecycle Management & Severity Classification Required - 2 Years