Engineering Specialist Veeva

Role name: Engineering Specialist – Veeva

Work Location: Cincinnati, OH (Onsite)

Start date: Immediate availability.

Job Type: Contract

Interview: Phone/Video.

We are looking for an experienced Veeva Application Support Engineer to manage and support Veeva platform applications (Quality, RIM, Clinical, Vault, etc.) deployed across multiple global manufacturing plants and business units.

This role will ensure high system availability, regulatory compliance, and seamless user experience, while driving continuous improvement and supporting global operations.

Key Responsibilities

Application Support & Operations

Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required)

Troubleshoot and resolve incidents, service requests, and problem tickets within SLA timelines

Perform root cause analysis (RCA) and drive preventive actions

Monitor system health, performance, and data integrity

Platform Management (Veeva Vault / Suite)

Support core Veeva modules such as:

Veeva Vault Quality (QMS, Deviations, CAPA, Change Control)

Veeva Vault RIM / Regulatory

Veeva Clinical / Safety (if applicable)

Manage User access & security (roles, permissions)

Manage Workflows and lifecycle configurations

Manage Document and data management

Enhancements & Configuration

Configure and enhance:

Workflows, forms, and business rules

Object configurations and metadata

Reports and dashboards

Support release management (monthly Veeva releases) and impact assessments

Validate changes through sandbox testing and promotion to production

Integration & Data Management

Support integrations with:

ERP systems (SAP)

MES / Manufacturing systems

LIMS (LabVantage, etc.)

External regulatory systems

Handle API integrations, data migrations, and interface monitoring

Ensure data consistency and integrity across systems

Compliance & Validation

Ensure compliance with:

GxP, GMP, FDA regulations

21 CFR Part 11 / Annex 11

Support CSV (Computer System Validation) activities:

IQ/OQ/PQ documentation

Audit readiness and inspections

Maintain audit trails and documentation standards

Release & Change Management

Coordinate Veeva quarterly/monthly releases:

Impact assessment

Regression testing

Deployment coordination

Participate in CAB (Change Advisory Board) reviews

Maintain change control documentation

Stakeholder & Vendor Management

Collaborate with:

Global Quality, IT, and Manufacturing teams

Site SMEs across 100+ plants

External vendors (Veeva support)

Drive business requirement gathering and solution design

Provide user training and knowledge transfer

Continuous Improvement

Identify opportunities for:

Process standardization across plants

Workflow automation

System performance optimization

Develop and maintain KB articles, SOPs, and user guides