IT Asset Manager (Ref: 18626)

Position: IT Asset Manager (Ref: 18626)

Location: Little Rock, AR USA, 72205

Salary: $25.18/hr.

Duration: 10 Months 8 Days - Contract

Openings: 1

Deadline: 08/26/2026

Description:

***Onsite with statewide field travel

We are seeking an experienced IT Asset Manager and Field Support Technician to oversee enterprise hardware/software lifecycle operations and deliver hands-on deskside and field technical support across multiple regional offices. This role blends ITAM governance, software compliance, and end-user hardware troubleshooting.

Key Responsibilities

• IT Asset Lifecycle Management: Manage IT hardware and software assets from initial procurement and provisioning through maintenance to secure decommissioning.

• Software Asset Management (SAM): Track software license utilization, verify license allocation requests, prevent over-licensing, and support vendor audit readiness.

• Inventory & CMDB Tracking: Maintain the Asset Management Database (AMDB/CMDB) to ensure accurate, real-time inventory visibility across remote and onsite teams.

• Procurement Support: Collaborate with fiscal and procurement teams to review renewals, support purchasing, and evaluate hardware/software pricing.

• Governance & Workflows: Enforce ITAM policies, asset approval protocols, and automated tracking workflows.

• End-User & Field Support: Provide hands-on hardware/software support for Windows 11 desktops, laptops, and iOS/Android mobile devices.

• Troubleshooting & Infrastructure: Assist field offices with system imaging, LAN connectivity troubleshooting, and local technical issues.

• Ticketing & Reporting: Manage tickets and document system architectures in the service portal; generate routine reports on asset utilization, compliance risk, and refresh cycles.

Required Qualifications

• 3+ years of experience in Helpdesk or Field Technician support

• 3+ years of experience in End-User Hardware Support (laptops, desktops, peripherals, mobile devices)

• 3+ years of experience in IT Asset Management (ITAM) and ITSM platforms

• 3+ years of experience in software deployment, patching, and maintenance

• Working knowledge of Windows 11 OS, Active Directory administration, and mobile device management (MDM)

• Strong customer service orientation and clear communication skills for technical and non-technical staff

• Valid Driver’s License and active auto insurance (required for regional field travel)

Preferred Qualifications

• Industry certifications: CompTIA A+, ITIL v4, CSAM, CHAMP, or equivalent

• Experience using Freshservice ITSM/ITAM and NinjaOne RMM

• Google Workspace administration experience

• Bachelor’s degree in computer science, Information Systems, Business Administration, or related discipline

Work Environment & Travel

• Standard 8-hour workday, 5 days per week.

• Onsite base office with an average of 2 days per week of regional travel to field locations using an organization-provided fleet vehicle.

Required / Desired Skills

• IT Asset Management Required - 3 Years

• ITSM/ITAM tool administration Required - 3 Years

• Helpdesk or Field Technician Support Required - 3 Years

• Software installation and maintenance Required - 3 Years

• End-User Hardware Support Required - 3 Years

• A+/CSAM/CHAMP/ITIL related certification Required - 1 Years

• NinjaOne RMM Required - 1 Years

• Freshservice ITSM Required - 1 Years