Remote - Client Support Specialist

We’re currently adding new representatives to our virtual team to assist individuals and families with understanding and accessing their available benefit programs.

Rather than working from a traditional office, you’ll connect with members through scheduled phone and video appointments. These conversations are focused on learning what each person needs, answering their questions, reviewing available options, and helping them complete the necessary enrollment steps.

Members have already expressed interest in receiving information, so your role is centered around education, guidance, and ongoing client support.

No previous industry background is necessary. New representatives receive training from the beginning, along with continued coaching as they gain experience.

How the Position Works

The role combines virtual appointments, client communication, administrative follow-up, and continued professional development.

Member Appointments

Meet virtually with individuals and families who have requested information. Ask questions, understand their priorities, and help determine which available options may be relevant to their situation.

Program Guidance

Become knowledgeable about life, accident, and supplemental benefit programs so you can explain information clearly and confidently.

Enrollment Assistance

Walk members through eligibility requirements, electronic applications, documentation, and enrollment procedures.

Ongoing Service

Respond to questions, complete follow-ups, and remain a reliable point of contact throughout the process.

Organization & Administration

Keep appointment details, applications, and client records accurate and up to date.

Training & Development

Participate in coaching sessions and continued training designed to strengthen your communication, product knowledge, and professional skills.

What We Value

We’re not necessarily looking for someone with years of industry experience. We’re looking for someone who is dependable, personable, willing to learn, and comfortable taking ownership of their work.

This position may be a good match for you if you:

Enjoy helping and communicating with people

Are comfortable speaking over the phone and through video meetings

Listen carefully and ask thoughtful questions

Can explain information in a simple and professional way

Stay organized when managing appointments and follow-ups

Work effectively without constant supervision

Are comfortable learning new technology and systems

Take feedback well and apply what you learn

Are motivated by goals and continued improvement

Want an opportunity where additional responsibility can come with experience

Customer service, hospitality, retail, administrative, sales, or other people-facing experience can transfer well into the position, but it is not a requirement.

What Comes With the Opportunity

Work From Anywhere

The position is fully remote, allowing you to manage your responsibilities from a home-based workspace.

Training From Day One

Structured onboarding is provided to teach you the systems, programs, and processes used in the role.

Continued Support

Receive ongoing coaching, mentorship, and access to experienced team members as you develop.

Weekly Compensation

Compensation is provided weekly, with additional earning opportunities tied to performance.

Benefits

Eligible team members can access a benefits package following the three-month qualifying period.

Long-Term Growth

Individuals who demonstrate strong performance and leadership ability can pursue opportunities involving mentorship, team development, leadership, and management.

Where You Can Go From Here

This position can be a starting point for someone looking to build a longer-term professional path rather than simply take on another job.

As your knowledge and experience grow, so can your responsibilities. Representatives who consistently perform well may have opportunities to help develop newer team members, take on leadership responsibilities, and progress into management.

If you’re ready to learn, comfortable working with people, and interested in a fully remote opportunity with training and room for advancement, we’d like to hear from you.