Work From Home - Client Support

We’re expanding our remote team and looking for dependable, motivated individuals who enjoy communicating with people and providing professional support.

In this position, you’ll work with families who are interested in learning more about available life, accident, and supplemental benefit programs. Your role is to understand what each member is looking for, provide clear and accurate information, answer questions, and assist them through the application and enrollment process.

All client interactions are handled virtually, allowing you to work 100% from home. We provide complete training and continued support, so previous industry experience is not necessary.

Your Day-to-Day

Your responsibilities will focus on member communication, virtual appointments, and ongoing client support.

Connect with members who have expressed interest in benefit information

Schedule and conduct appointments by phone or video

Ask questions to understand individual needs and priorities

Present relevant programs and explain how available options work

Answer questions regarding eligibility, coverage, and enrollment

Guide members through applications and electronic documentation

Respond to incoming inquiries and complete scheduled follow-ups

Maintain accurate and up-to-date client records

Follow established processes and professional service guidelines

Attend training, coaching, and team development sessions

Stay informed about current programs, procedures, and updates

What We Provide

We want new team members to have the resources and support needed to become confident in the position and continue developing over time.

Fully remote work-from-home position

Step-by-step training and onboarding

Weekly compensation

Performance-based earning opportunities

Competitive compensation structure

Continued mentorship and individual coaching

Benefits eligibility after three months

Flexible remote work environment

Professional development opportunities

Leadership and management advancement opportunities

What Makes Someone Successful Here

A specific industry background isn’t required. We’re looking for people who communicate well, stay organized, and are willing to put in the effort to learn and improve.

You may be a strong fit if you:

Communicate clearly and professionally

Enjoy speaking with and assisting different types of people

Are comfortable conducting conversations by phone and video

Manage appointments, responsibilities, and follow-ups effectively

Can remain productive while working independently

Are dependable and take ownership of your responsibilities

Learn new technology and processes quickly

Respond positively to coaching and constructive feedback

Work well within an established system while contributing to a team

Experience in customer service, hospitality, administration, retail, sales, or another client-facing environment can be helpful, but is not required to get started.

Take the Next Step

If you’re looking for a remote opportunity where you can develop valuable skills, work directly with families, and pursue greater responsibilities as you gain experience, we encourage you to apply.

Submit your application today to learn more about the position, training process, and opportunities available to successful candidates.