Dispatcher

East West Staffing, Inc. (EWS) is currently seeking a Dispatcher. The ideal candidate will dispatch service tickets and provide administrative and operational support.

Requirements of the Dispatcher

High school Diploma or equivalent required.

College Education or degree highly desirable.

Talking on the phone with peers and technicians.

Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.

Excellent customer relationship and communication skills; verbal and written.

Strong attention to detail, and organizational and follow-up skills.

Outstanding time management skills.

Ability to prioritize and task switch efficiently.

Must type at least 40 WPM.

Network troubleshooting, Cat-5 Cabling/Fiber knowledge a plus.

Benefits of the Dispatcher

Health/Dental/Vision

401k

Responsibilities of the Dispatcher

Maintaining an updated, organized, and fast-paced schedule.

Confidently be able to call technicians and dispatch them on jobs.

Track COI's.

Manage deliverables for completed jobs.

Creation of BIS's for billing.

Perform any other duties not specifically stated herein, but which your supervisor may assign.

Adhere to all required project safety requirements.

Dispatch service tickets to available technicians Nationwide.

Provide any necessary documentation for service tickets.

Assist the Project Manager with daily operational tasks.

Provide administrative and logistical project support.

Create and maintains project files.

Assist in project scheduling and billing.

Maintain the company’s high standard of quality and professionalism with regard to workmanship, customer relations, coworkers, behavior, and appearance.

Perform any other duties not specifically stated herein, but which your supervisor may assign.