Desktop Support

Job ID: SRJ_7874Posted: 2025-11-11Location: Columbus, OHSalary: USD 25-28 / Hourly (C2C)Employment Type: 1099, C2CIndustry: Computer SoftwareClient: WiproContact: Meghana GorusuCompany: SRI Tech SolutionsJob Title: Desktop SupportPlease enable contract profiles for Columbus, OHAddress : 290 w nationwide blvdColumbus OH (5 days onsite)Role Description (Desktop Support)

Performs Problem determination and resolution for End User Devices (including Equipment and Software issues), in accordance with the requirements of the End User Services and associated Service Levels. Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users. Coordinates Incident and Problem resolution with other Towers, as applicable. Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer.

Required Skills and Experience:

Should have managed a Desktop Support/Field Services team which is spread across different locations.

Strong understanding of SLAs and CPIs and ITIL concepts

Working knowledge of the Customer ITSM Tool specially ServiceNow.

Strong technical background on Desktops, Laptops, Rugged case laptops and End User Desktop support.

At least three years of experience in technical service delivery

Proficient communication skills

Demonstrated technical experience supporting mobile devices.

Work experience and extensive knowledge of Windows builds and Software break/fix

Working knowledge of PC Refresh

Knowledge on Tablets or Rugged Laptops

Troubleshooting skills on Hardware, Software.

Understanding of Active Directory, SCCM, Imaging, BitLocker, Networking concepts.

Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users.

Coordinates Incident and Problem resolution with other Towers, as applicable. Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer.

Remote Desktop support experience

Work experience and extensive knowledge of Windows builds and Software break/fixSRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

Job Type: Remote, Full-Time, Permanent