Sr. Application Developer - ServiceNow

Reports to Section Manager, Customer Care Information System

Full or Part Time

Full or Part Time Full Time

If Part Time how many hours per week

Regular or Temporary

Regular or Temporary Regular

Position End Date (if temporary)

Work Schedule

9AM-5:30PM

Position Location

Position Location Laurel

Position Summary Information

General Summary

This is a non-merit, employment-at-will contract position.

The Sr. Application Developer – ServiceNow is responsible for designing, developing, configuring, and maintaining applications and solutions on the ServiceNow platform to support the organization’s day-to-day IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Workplace Service Delivery (WSD), Strategic Portfolio Management (SPM), and other business operations. Specific duties include developing and customizing ServiceNow modules, creating integrations with other enterprise systems, systems analysis, developing and modifying highly complex platform functionalities and workflows, testing, debugging, verification, documentation, system installation, and the solution of IT service and business problems.

Essential Functions

Develops and maintains ServiceNow applications and modules

Migrates Legacy IT service applications and workflows to the ServiceNow platform

Develops and customizes Service Portal interfaces

Provides operational support for existing ServiceNow and integrated applications

Analyzes, designs, codes, tests, debugs, documents, and maintains ServiceNow applications and enhancements

Develops and adheres to standard SDLC and Agile methodologies to produce project results that are measurable and delivered on time and within budget

Develops and adheres to team project standards for ServiceNow development including tools, platforms, methodology, and controls to ensure efficiency, quality, and consistency

Prepares detailed software specifications and test plans for ServiceNow solutions

Performs quality assurance reviews of ServiceNow configurations and code

Provides program and system level time/cost estimates for ServiceNow projects

Evaluates and modifies various ServiceNow Store applications and integrations to obtain optimal configuration for the enterprise environment

Provides technical documentation updated to the latest enhancement or release of ServiceNow solutions

Assists in reviewing the current technical architecture, including design patterns and development methodologies within the ServiceNow ecosystem

Other Functions

Assists with defining and meeting business requirements on the ServiceNow platform

Serves as project leader for small ServiceNow initiatives

Works with various business units and other IT units for their ServiceNow configuration/development needs

Provides guidance to less experienced ServiceNow developers and administrators

Works with legacy systems for data migration and integration with ServiceNow

Effectively reports on ServiceNow application development and performance

Performs other duties as required

Work Environment And Physical Demands

Business casual office environment

Required Knowledge, Skills, And Abilities

Excellent ServiceNow platform development and configuration skills

Strong communication skills with ability to document and troubleshoot problems and communicate with business and technical personnel at all levels

Strong analytical and organizational skills; Ability to manage multiple tasks simultaneously

Ability to handle various ServiceNow applications and modules configuration and administration

Knowledge of ServiceNow modules (e.g., ITSM, ITOM, CSM, WSD, SPM )

Knowledge of web technologies including HTML, CSS, XML, and REST / SOAP APIs for integration

Knowledge of an integrated development environment ( IDE ) for ServiceNow development (e.g., ServiceNow Studio)

Knowledge of Service Portal development using AngularJS, React, or other relevant frameworks

Knowledge of ServiceNow workflows, Flow Designer, and IntegrationHub

Minimum Education, Experience Requirements

6+ years’ experience in ServiceNow development and administration using:

ServiceNow platform development and configuration

JavaScript and ServiceNow APIs

Web Service integrations (SOAP or REST frameworks)

ServiceNow Certified Application Developer (CAD)

High School diploma or equivalent.

10+ years’ experience in ServiceNow development and administration using:

ServiceNow platform development and configuration.

JavaScript and ServiceNow APIs.

Web Service integrations (SOAP or REST frameworks).

ServiceNow Certified Application Developer (CAD)

Additional Requirements

Must be available, if required, on a 24-hour on-call basis and work at odd and irregular hours.

Preferences

Certified Implementation Specialist (CIS) in relevant modules (e.g., ITSM, ITOM, CSM, WSD, SPM ).

Experience with ServiceNow Automated Test Framework (ATF).

Experience with Agile development methodologies and DevOps practices.

Experience with ServiceNow integrations with other enterprise systems (e.g., LDAP, SSO, other APIs).

Salary $108,233 - $184,288

EEO Statement

WSSC Water is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, marital status or any other characteristic protected by federal, state, or local law. We make employment decisions based on merit, qualifications, and business needs. Reasonable Accommodations: WSSC Water provides reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, practices, or observances, in accordance with applicable law. Applicants who require assistance or an accommodation during the application or hiring process should contact us at #J-18808-Ljbffr