Divisional Chief Information Officer - Digital Services

Divisional Chief Information Officer (Divisional CIO)The Divisional Chief Information Officer (Divisional CIO) serves as part of the Executive Leadership team aligned to a designated business domain and is accountable for the strategy, delivery, modernization, support, resilience, security, and continuous improvement of technology capabilities supporting that domain.The Divisional CIO partners with business executives to align technology investments with business objectives, drive digital transformation, improve operational efficiency, strengthen customer and employee experiences, and ensure technology capabilities deliver measurable business value.The Divisional CIO leads a portfolio of products, applications, platforms, engineering teams, vendors, and technology initiatives while maintaining alignment with enterprise architecture, cybersecurity, data governance, technology standards, and regulatory requirements.The role reports to the Chief Information Officer and serves as the primary technology relationship manager for assigned business executives and stakeholders.Domain Scope Responsible for technology supporting:Online BankingMobile BankingDigital Account OpeningDigital LendingDigital Sales and ServicingPublic WebsiteDigital PaymentsMerchant ServicesMarketing TechnologyCustomer Communications PlatformsExternal Communications PlatformsDomain-Specific Responsibilities:Define and execute digital banking strategy in partnership with business leadership.Deliver seamless omnichannel customer experiences across web, mobile, and emerging channels.Drive digital sales, customer acquisition, and self-service capabilities.Lead modernization of digital platforms and customer-facing technologies.Enhance digital payment capabilities and merchant service offerings.Improve customer engagement through personalization, analytics, and AI-enabled experiences.Partner with Marketing and Communications teams on digital engagement technologies.Monitor customer experience, adoption, and digital channel performance metrics.Essential Functions:Business Relationship ManagementTechnology Strategy & PlanningPortfolio & Investment ManagementArchitecture, Engineering & AI LeadershipOperational ExcellenceRisk, Security & ComplianceVendor & Third-Party ManagementLeadership & Talent DevelopmentFinancial ManagementExecutive Communication & GovernanceAdditional Essential Functions:Ensure compliance with Northwest's policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipmentWhat You Bring to the Team:Leadership CompetenciesStrategic ThinkingExecutive PresenceBusiness AcumenFinancial ManagementRelationship ManagementOrganizational LeadershipTalent DevelopmentChange LeadershipDecision MakingCommunication and InfluenceTechnical CompetenciesTechnology Strategy and ArchitectureProduct ManagementApplication EngineeringCloud TechnologiesAI and AutomationCybersecurity and Risk ManagementData and AnalyticsVendor ManagementAgile Delivery and DevSecOpsIT Governance and Portfolio ManagementQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education: Bachelor's Degree Banking, financial services, consulting, technology or related fieldWork Experience: 12 - 15 years Progressive technology leadership experience 8 - 12 years Large-scale application, product, engineering, or technology organizational leadership experienceAdditional Knowledge, Skills and Abilities:• Demonstrated experience aligning technology strategy with business objectives.• Experience managing complex technology portfolios and budgets.• Experience leading enterprise transformation and modernization initiatives.• Experience working within highly regulated industries; banking or financial services preferred• Proven success leading technology teams through organizational change and growth.Licenses and Certifications:Certified Information Systems Security Professional Upon HirePMP Project Management Professional Upon HireTOGAF Upon HireCertified Scrum Practitioner SAFe Certification Upon HireCloud Platform Certifications (Microsoft Azure, AWS, or Google Cloud) Upon HireNorthwest is an equal opportunity employer.

We are committed to creating an inclusive environment for all employees.