Telecom Analyst

Seeking a Telecom Analyst with 3–5 years of enterprise voice/unified communications experience to support VoIP, Avaya, and Microsoft Teams Voice environments.

Key Responsibilities:

Monitor ticket queues and provide incident/troubleshooting support.

Manage moves, adds, changes, user provisioning, and phone installations.

Support VoIP/UC systems, SIP technologies, and E911 administration.

Maintain phone number inventory, telecom records, and system documentation.

Coordinate with telecom vendors/carriers and support project initiatives.

Analyze support trends and recommend process improvements.

Provide end-user training and customer-focused technical support.

Occasional early mornings and weekends may be required.