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Customer Support Executive

Company:
Dot Hotels Group
Location:
Toronto, ON, Canada
Pay:
45000
Posted:
August 20, 2026

Description:

We are looking for a customer-focused Customer Support Executive to handle customer queries, complaints, and requests through phone, email, chat, and other support channels. The role involves understanding customer concerns, providing accurate and timely solutions, resolving issues professionally, maintaining records of customer interactions, coordinating with internal teams, and ensuring a high level of customer satisfaction. The ideal candidate should have excellent communication and interpersonal skills, strong problem-solving abilities, patience, a positive attitude, and a customer-first approach. Candidates with 0–3 years of experience in customer support or a similar role are preferred, along with basic computer knowledge and familiarity with CRM or ticketing systems.

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