Supply Chain Associate

Job Description

** Shipping & Logistics Management**

Manage all domestic and international shipments from order processing through final delivery.

Coordinate shipments with carriers including DHL, UPS, FedEx, freight forwarders, and other logistics providers.

Prepare and review shipping documentation including:

* Commercial invoices

Packing lists

Certificates of origin

Export documentation

Customs paperwork

Ensure shipments comply with international shipping requirements, import/export regulations, and customer requirements.

Track shipments and proactively resolve delivery issues, customs delays, and carrier problems.

Coordinate returns, repairs, RMAs, and replacement shipments.

Maintain shipping cost records and improve logistics tracking processes.

Manage relationships with freight carriers and negotiate shipping solutions when needed.

** Order Fulfillment & Inventory Coordination**

Coordinate incoming and outgoing product shipments with suppliers and customers.

Maintain accurate inventory records and assist with inventory management.

Receive, inspect, organize, and prepare products for shipment.

Support order processing from sales confirmation through delivery.

Ensure customer orders are fulfilled accurately and efficiently.

** Office Administration & Operations**

Manage daily office operations to maintain an organized and efficient workplace.

Coordinate office supplies, equipment, vendors, and facility needs.

Handle administrative tasks including document organization, filing, and record management.

Support company processes and improve internal workflows.

Assist with scheduling, meetings, and general office coordination.

Serve as a point of contact for vendors, service providers, and visitors.

** Process Improvement**

Identify opportunities to improve operational efficiency and reduce errors.

Create and maintain standard operating procedures (SOPs) for shipping and office processes.

Help implement systems for better tracking of orders, inventory, and documentation.

Support continuous improvement initiatives across company operations.

** Physical and Work Requirements**

Ability to work on-site in Cambridge, Massachusetts.

Ability to receive, inspect, organize, pack, and prepare products for shipment.

Ability to lift and move packages weighing up to 50 lbs, with or without reasonable accommodation.

\nCompany Description

Axiom Optics Inc. is a specialized distributor of advanced optical and imaging products and solutions for scientific, industrial, and research applications. We partner with leading manufacturers to provide innovative optical technologies, technical expertise, and high-quality products to customers across a variety of industries.

As a growing small business, we offer a collaborative, hands-on work environment where team members take ownership of their responsibilities and have the opportunity to make a meaningful impact. We value professionalism, attention to detail, initiative, teamwork, and excellent customer service.