Complex Case Scheduler (Surgery Scheduler)

Surgery Coordinator

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single-specialty practices in the nation, we are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.

Summary of Position: The Surgery Coordinator serves as a specialist within the Insurance Authorizations department, coordinating the entire lifecycle of patients being seen for complex surgical procedures such as SCS trials and implants, Vertiflex implants, SI Joint Fusions, NALU/Sprint Peripheral Nerve Stimulators, Intracepts, VIA DISCs, etc. The ideal candidate will also have strong sales skills for cross-training on our call campaigns, as well as strong customer service skills to promote positive patient interactions.

Responsibilities:

Pull EMR reports and input data into excel sheets, tracking individuals where a complex procedure has been ordered by a physician

Communicating patient financial responsibilities for procedures

Answering basic patient inquiries related to procedures

Coordinate psych evals for patients where physicians have ordered a complex surgical procedure, upload psych eval results to EMR

Add patients to surgery schedule within EMR (eClinicalWorks)

Communicate with all relevant team members / stakeholders about approved and scheduled procedures, including notating status updates within EMR and excel tracking sheets

Coordinate process if patients need any replacement equipment for stimulators

Skills And Abilities:

Proficiency with Microsoft Office applications, including Word, Outlook, and Excel

Strong attention to detail and commitment to HIPAA

Ability to work independently and as part of a small team

Strong interpersonal skills when working with patients

Strong written communication skills

Working knowledge of medical terminology, CPT coding, ICD.10 coding, and medical pre-certification and prior authorization protocols

Education And Experience:

Experience using eClinical Works required

Minimum 1-year healthcare experience required, experience in Pain Management preferred

Bachelor's Degree preferred, or equivalent combination of education, training, and experience

In-person position in our Lawrenceville administrative building.