Customer Service Specialist - Dispatcher

Job Description

Job Summary

Jackson & Sons is seeking a highly organized and customer-focused Dispatcher to be the communication hub of our service team. In this role, you’ll manage incoming calls, schedule service appointments, and coordinate technicians in the field to keep operations running smoothly. You’ll play a key part in delivering a seamless customer experience—from the first phone call to job completion.

What You’ll Do

Answer inbound calls and respond to customer inquiries with professionalism and urgency

Schedule, confirm, and adjust service appointments efficiently

Dispatch technicians based on location, skillset, and priority

Communicate clearly with field technicians to ensure timely service delivery

Monitor job progress and adjust schedules as needed throughout the day

Provide customers with updates, ETAs, and follow-up communication

Maintain accurate records in dispatch and CRM systems

Assist with invoicing, work orders, and basic administrative tasks

Support the team in meeting daily performance and service goals

What You Bring

Previous experience in customer service, dispatch, or call center environment preferred

Strong communication and multitasking skills in a fast-paced setting

Excellent organizational and problem-solving abilities

Comfortable using scheduling software and computer systems

Ability to remain calm and professional under pressure

Team-oriented mindset with a customer-first attitude

High school diploma or equivalent required

Why Join Carolina Heating?

At Jackson & Sons, we take pride in serving our community with honesty, reliability, and skill. You’ll be part of a supportive team that values hard work, clear communication, and a positive workplace culture—with just the right amount of Carolina ease.

Equal Opportunity Employer (EEO)

Jackson & Sons is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.

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Full-time