Licensing Operations Lead

Role name: Licensing Operations Lead

Work Location: San Jose, California (onsite)

Start date: Immediate availability.

Interview: Phone/Skype

Licensing Operations

• Licensing knowledge across company products and tools

• Support customers through their transition to Sovereign Critical Infrastructure (SCI).

• Serve as a front line support for customer licensing issues encountered during migration.

• Troubleshoot and resolve customer licensing issues related to product configuration, licensing, and deployment.

• Analyze technical information to identify licensing issues and determine appropriate resolution path.

• Coordinate with TAC and other technical teams when issues require specialized product expertise.

• Own customer Licensing issues through triage, resolution, and closure.

• Identify recurring issues and recommend improvements to the migration and customer experience.