Customer Support No Phone Sales Hiring
Description:
About the job
China Visa Net is looking for a detail-oriented and reliable Visa Application Consultant to join our growing team in Vienna, Virginia.
This is a customer support and visa application processing position — NOT a sales position.
You will help customers understand the China visa application process, review application documents, communicate with customers by phone,email and text when necessary.
There is no cold calling, door-to-door sales, or commission-based sales.
This position is a good fit for someone who enjoys working with people, handling documents, following procedures, and paying close attention to details.
What You Will Do
Assist customers with questions regarding China visa application procedures and required documents
Review visa application forms and supporting documents for completeness and accuracy
Help customers understand what documents, photographs, forms, and information are required
Communicate with customers primarily through phone, email and SMS
Follow up with customers regarding missing or incomplete documents
Review passport information, application forms, photographs, and supporting documents
Enter and maintain accurate customer information in our internal systems
Track application progress and provide customers with status updates
Prepare application packages and organize documents for processing
Follow established company procedures and consulate requirements
Coordinate with other team members to make sure applications are processed accurately and on time
Handle multiple customer cases while maintaining accuracy and professionalism
Protect customer privacy and confidential information
Perform other administrative and customer-support tasks related to visa processing
What This Job Is NOT
This is important:
No cold calling
No commission-based sales
No door-to-door sales
No aggressive sales targets
No need to sell products or services over the phone
Our customers are already contacting us because they need visa assistance. Your job is to help customers, review their applications, explain the process, and make sure their documents are properly prepared.
Qualifications
Required
Excellent written and spoken English
Strong attention to detail
Excellent customer service and communication skills
Comfortable working with computers and online systems
Able to use email, Microsoft Outlook, Word, and basic office software
Able to learn detailed procedures and follow instructions carefully
Strong organizational and time-management skills
Able to handle multiple customer cases at the same time
Professional, reliable, and responsible
Able to work onsite in Vienna, Virginia
Previous visa experience is NOT required. We provide training.
Who We Are Looking For
We are looking for someone who is:
Detail-oriented and organized
Patient and professional when working with customers
Comfortable explaining procedures step by step
Good at identifying missing or incorrect information
A fast learner
Comfortable working independently after training
Reliable and punctual
Able to work as part of a small team
The ideal candidate understands that in visa processing, small details matter. A missing document, incorrect date, or incomplete form can delay an application, so accuracy is extremely important.
Training
During the training period, you will learn:
China visa application procedures
Common visa categories and application requirements
Document review procedures
Customer communication procedures
Internal application processing procedures
How to identify common application errors
How to use our internal systems and workflow
You do not need to be a visa expert when you start. We are looking for someone who is willing to learn and can consistently follow established procedures.
Compensation
Starting Pay: $20/hour
After successfully completing the 3 months initial training period and demonstrating proficiency in the position:
$25-30/hour
This is a W-2, full-time position with long-term employment potential.
Work Schedule
Monday–Friday
9:30 AM–5:30 PM
This is an onsite position in Vienna, Virginia.
Please make sure you are comfortable commuting to our Vienna office before applying.
Why Join Us?
Full-time W-2 employment
Training
No cold calling
No commission-based sales
No aggressive sales environment
Clear training and procedures
Opportunity for long-term employment
Opportunity to develop professional experience in international travel and visa services
Supportive small-team environment
Opportunity for increased responsibility as you become proficient
Important Application Information
Because this position involves handling passports, personal information, and important travel documents, we are looking for candidates who are reliable, responsible, detail-oriented, and trustworthy.
Qualified candidates may be contacted for an interview.
We are hiring immediately.
China Visa Net is an equal opportunity employer. We consider qualified applicants without regard to legally protected characteristics under applicable federal, state, or local law.