Virtual Assistant - Client Support & Operations

Virtual Assistant - Client Support & Operations

Soaring Towers

(Fully Remote Position)

Rate: $5.00 - $5.50 USD/hour

Location: Remote (Venezuela)

Hours: Full-time, Monday - Friday. Must be available to work consistent hours that overlap with the US Pacific Time workday.

Soaring Towers is a Los Angeles-based managed IT services provider. We partner with growing businesses across accounting, construction, and financial services to support their technology and day-to-day business operations.

We're looking for a Virtual Assistant who is organized, resourceful, comfortable with technology, and confident in communicating with clients.

This role combines executive support, client communication, lead outreach, administrative work, marketing support, and basic technical support. You should be comfortable managing multiple responsibilities, following up on tasks, researching information independently, and communicating professionally with both clients and team members.

Responsibilities

Manage executive calendars, scheduling, email organization, and follow-up tasks

Research prospective clients, business leads, software, and industry information

Assist with lead outreach and follow-up communication

Communicate professionally with current and prospective clients by phone and email

Maintain client information, records, and CRM updates

Assist with client account follow-ups and general client support

Answer incoming client support calls and collect information about technical issues

Create, update, and document support tickets

Provide basic Level 1 technical troubleshooting using established procedures and training

Schedule technical team members when advanced support is required

Maintain clear and accurate internal and client documentation

Document business processes, workflows, and internal procedures

Write and edit blog posts for the company website

Assist with social media content and posting

Support email outreach and other marketing activities

Research client software, technology solutions, and relevant industry developments

Perform additional administrative and operational duties related to the role as needed

Requirements

Previous experience as a Virtual Assistant, Administrative Assistant, Customer Support Representative, or in a similar role

Strong written and spoken English

Strong organizational and time-management skills

Professional communication skills, including phone and email communication

Comfortable working with computers and learning new software

Strong attention to detail and follow-through

Ability to manage multiple priorities

Ability to work independently in a remote environment

Reliable internet connection and a professional home workspace suitable for client calls

Ability to follow documented procedures and accurately record information

Must be based in Venezuela

Must be available for full-time work with consistent overlap with US Pacific Time hours

Preferred Qualifications

1+ year of virtual assistant or administrative experience

Customer service or client-facing experience

Basic IT troubleshooting or technical support experience

Experience with CRM or help desk/ticketing systems

Calendar and inbox management experience

Lead generation or sales outreach experience

Client account support experience

Social media or content creation experience

Blog or business writing experience

Experience with Google Workspace or Microsoft Office

Familiarity with Slack, WhatsApp, or similar communication tools

Interest in computers, software, technology, or IT

Advanced IT experience is not required. Training will be provided on the basic troubleshooting procedures and systems used in this role.

What We Offer

$5.00 - $5.50 per hour depending on experience

Fully remote, full-time position

Training on internal systems and basic IT support procedures

Exposure to client support, business operations, marketing, and technology

Opportunities to develop additional skills as the company grows

A collaborative remote team environment

If you're organized, dependable, comfortable with technology, and enjoy supporting clients and day-to-day operations, we encourage you to apply.