Divisional Chief Information Officer - Digital Services

Divisional Chief Information Officer (Divisional CIO)

The Divisional Chief Information Officer (Divisional CIO) serves as part of the Executive Leadership team aligned to a designated business domain and is accountable for the strategy, delivery, modernization, support, resilience, security, and continuous improvement of technology capabilities supporting that domain.

The Divisional CIO partners with business executives to align technology investments with business objectives, drive digital transformation, improve operational efficiency, strengthen customer and employee experiences, and ensure technology capabilities deliver measurable business value.

The Divisional CIO leads a portfolio of products, applications, platforms, engineering teams, vendors, and technology initiatives while maintaining alignment with enterprise architecture, cybersecurity, data governance, technology standards, and regulatory requirements.

The role reports to the Chief Information Officer and serves as the primary technology relationship manager for assigned business executives and stakeholders.

Domain Scope Responsible for technology supporting:

Online Banking

Mobile Banking

Digital Account Opening

Digital Lending

Digital Sales and Servicing

Public Website

Digital Payments

Merchant Services

Marketing Technology

Customer Communications Platforms

External Communications Platforms

Domain-Specific Responsibilities:

Define and execute digital banking strategy in partnership with business leadership.

Deliver seamless omnichannel customer experiences across web, mobile, and emerging channels.

Drive digital sales, customer acquisition, and self-service capabilities.

Lead modernization of digital platforms and customer-facing technologies.

Enhance digital payment capabilities and merchant service offerings.

Improve customer engagement through personalization, analytics, and AI-enabled experiences.

Partner with Marketing and Communications teams on digital engagement technologies.

Monitor customer experience, adoption, and digital channel performance metrics.

Essential Functions:

Business Relationship Management

Technology Strategy & Planning

Portfolio & Investment Management

Architecture, Engineering & AI Leadership

Operational Excellence

Risk, Security & Compliance

Vendor & Third-Party Management

Leadership & Talent Development

Financial Management

Executive Communication & Governance

Additional Essential Functions:

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

What You Bring to the Team:

Leadership Competencies:

Strategic Thinking

Executive Presence

Business Acumen

Financial Management

Relationship Management

Organizational Leadership

Talent Development

Change Leadership

Decision Making

Communication and Influence

Technical Competencies:

Technology Strategy and Architecture

Product Management

Application Engineering

Cloud Technologies

AI and Automation

Cybersecurity and Risk Management

Data and Analytics

Vendor Management

Agile Delivery and DevSecOps

IT Governance and Portfolio Management

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelor's Degree Banking, financial services, consulting, technology or related field

Work Experience: 12 - 15 years Progressive technology leadership experience 8 - 12 years Large-scale application, product, engineering, or technology organizational leadership experience

Additional Knowledge, Skills and Abilities:

Demonstrated experience aligning technology strategy with business objectives.

Experience managing complex technology portfolios and budgets.

Experience leading enterprise transformation and modernization initiatives.

Experience working within highly regulated industries; banking or financial services preferred

Proven success leading technology teams through organizational change and growth.

Licenses and Certifications:

Certified Information Systems Security Professional Upon Hire

PMP Project Management Professional Upon Hire

TOGAF Upon Hire

Certified Scrum Practitioner SAFe Certification Upon Hire

Cloud Platform Certifications (Microsoft Azure, AWS, or Google Cloud) Upon Hire

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.