Client Technologies Specialist (Ref: 18620)

Position: Client Technologies Specialist (Ref: 18620)

Location: Augusta, ME United States, 04333

Salary: $30.72/hr.

Duration: 10 Months 10 Days - Contract

Openings: 1

Deadline: 06/25/2026

Description:

***Local Candidates Only

***100% Onsite

We are seeking a Senior Client Technologies Specialist to provide hands-on, on-site technical support and end-user guidance during a major statewide Case Management System (CMS) implementation across multiple regional locations. This role acts as a primary liaison between business operations and technical services, supporting staff through significant technology transitions with hands-on troubleshooting, instruction, and system evaluation.

Key Responsibilities

• Provide tier 1/2 desktop, hardware, and application support to on-site personnel across multiple branch facilities.

• Troubleshoot hardware, network connectivity, peripherals, and software issues, determining root causes and implementing effective resolutions.

• Guide and instruct end users on newly deployed enterprise case management software using standard training materials and knowledge bases.

• Analyze user technical capabilities, identify workflow bottlenecks or training gaps, and communicate functional system limitations to the project management team.

• Evaluate and recommend computer hardware, peripherals, and software configurations to ensure operational readiness.

• Maintain thorough technical documentation, follow quality standards, and verify routine data backup procedures.

• Travel regularly to regional branch locations across the state (based within a 1-hour radius of the Augusta area).

Qualifications & Requirements

• Proven background in desktop support, end-user troubleshooting, and customer service.

• Proficiency with standard Microsoft operating systems and productivity applications.

• Strong written and verbal communication skills with the ability to explain complex technical concepts patiently to non-technical users.

• Valid driver’s license and reliable personal vehicle for regular statewide travel.

• Ability to pass required comprehensive background and security screenings.

• Position Type: Contract (40 hours/week, Mon–Fri, 8:00 AM – 5:00 PM)

• Location: Augusta, ME area (100% On-site with statewide travel; personal vehicle required with mileage reimbursement)

Required / Desired Skills

• End-User Troubleshooting & Desktop Support Required - 4 Years

• Customer Service & User Support Required - 4 Years

• Microsoft Products & Windows OS Required - 4 Years

• Hardware, Peripherals & Network Support Required - 3 Years

• On-site Application Training & User Guidance Required - 2 Years

• Technical Documentation & Status Reporting Required - 2 Years

• State Government / Public Sector Environment Required - 1 Years

• Enterprise Case Management Systems (CMS) Rollouts Required - 1 Years