Guest Service Manager
Description:
Title: Guest Service Manager
Type: Full-Time
Location: Bethany Home
Work type: Onsite
Pay Range: $20.00
Hours: 6:00 am to 2:30 pm or 10:30 am to 7:00 pm
Position Summary
The Guest Service Manager oversees all front-of-house food and beverage operations across Bethany's senior living campus. The role is responsible for ensuring high-quality dining experiences for residents, families, guests, and catered events while leading, training, scheduling, and supervising dining staff. The position works closely with the Food & Beverage Director and Kitchen Manager to maintain service excellence, resident satisfaction, food safety compliance, and operational efficiency.
Key Responsibilities
Leadership & Staff Management
Supervise, train, coach, and schedule dining service staff.
Monitor employee performance and ensure adherence to policies and procedures.
Take corrective action when needed.
Maintain an active presence on the dining floor during service.
Dining & Guest Experience
Ensure restaurant-quality food service and presentation.
Oversee dining operations across all campus locations.
Interact regularly with residents and guests to ensure satisfaction.
Address resident concerns and resolve service issues promptly.
Gather and utilize feedback from residents, families, and staff to improve service.
Operations & Quality Control
Monitor timeliness, appearance, temperature, and portion control of meals.
Verify the resident's dietary information and communicate any changes to staff.
Ensure compliance with nutritional standards and special diet requirements.
Maintain accurate records and operational consistency.
Food Safety & Compliance
Follow and enforce HACCP food safety procedures.
Ensure proper food handling, labeling, storage, and sanitation.
Conduct inspections of service equipment and dining areas.
Coordinate maintenance requests when needed.
Events & Catering
Assist in planning, setting up, and executing catered events and special functions.
Support the Kitchen Manager and Food & Beverage Director as needed.
Required Qualifications
High school diploma or equivalent.
Minimum 5 years of relevant food service or hospitality experience.
Minimum 3 years of management experience.
ServeSafe certification or the ability to obtain within 90 days.
Strong leadership, communication, customer service, and problem-solving skills.
Understanding of senior living environments and older adults' needs.
What We Offer: Competitive Wages + Full Benefits Package
• Health, Dental, and Vision Insurance
403B Retirement Plan with Employer Matching
Life Insurance & Short-Term Disability
Generous Paid Time Off (PTO) On-Site Perks
Wellness Center access (with employee discount!)
On-site restaurant Bleu Barn – employees get 50% off Work-Life Balance
• Flexible Scheduling
• No Mandated Overtime
Submit your application at: For questions, contact: Nicole Bates or
About Us
Compensation details: 20-20 Hourly Wage
PIeea22f096a8c-
Full-Time