Application Manager - R0132988

MES Application manager - location in Poland / Europe - with below job description.

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

We seek for a “ MES Application Manager ” who will be able to demonstrate knowledge with below details:

Your responsibilities

Business Proximity

Maintain relationship with multiple factories (quality / operations / production managers) and key users aligning on drivers and objectives

Review with key-users+ 1x/2x a week

Manufacturing community build up

Provide trainings and knowledge transfer on deployed system capabilities to the key-users and end-users and feedback channeling to the application management team

Inform and explain on the new features coming

Audit the applications usage and drive business to fully utilize the systems

Analyze incoming business requests translating into product feature enhancements requirements

Identify new opportunities for services deployments

Leveraging the business relationship in usage of the Globally available functionalities

Applications Operations Management

Manage the entire lifecycle of incidents & change request from gathering the requirement unit testing, deployment & hypercare ensuring service delivery according to the SLA

Ensure applications availability, performance, and setup (password / users / routings / install base / etc.)

Ensure technical documentation availability and accuracy for the application(s) in scope

Collaborate with Infrastructure team to identify / mitigate vulnerabilities & develop remediation strategies to minimize potential adverse impacts (e.g.: Patching) vulnerabilities

Support the CDC with the Vulnerability Management Service to ensure timely and accurate identification and mitigation of potential threads

Propose and deliver actions required to improve the overall quality of the service

Maintain the proper SNOW and CMDB setup for apps in scope

Maintain a relationship with the applications vendor’s developers dedicated for a given region/site

Implement Change Requests to managed systems

On-site Presence

Audit, analyze and challenge MES/ECS business process configurations and their mappings into the factories manufacturing processes

Together with factory mgmt. team: guide, implement, test and deploy configuration changes

Survey and gather in person feedback on the applications performance and issues

On site support for new project and major system upgrades go-lives during the factory acceptance testing and hypercare period

Support in complex implementations of processes digitalization e.g. quality, labor management (with local language translations support)

Your background

Seniority with +5 years of experience within IS & Operations

Understanding of discreet manufacturing processes (knowledge of Hitachi Energy TR/HV is welcome)

Understanding of software solutions in the area of MoM/MES (knowledge on MES/ECS is welcome)

Understanding of SAP (PP/PS module, Production Order management)

Thorough knowledge of IT service management concepts (ITIL).

Systematic approach, business mindset, good articulation skills

Fluent English language, written and spoken

Estimated 30% travel