Manager, SC Program

Manager, SC Program

The Manager, SC Program is responsible for the leadership, development, and oversight of the Specimen Collection Program. This role manages SC Support Leads and Specimen Collectors, ensures compliance with company policies and regulatory requirements, oversees operational processes, training programs, budget management, performance management, and engagement initiatives, while supporting the successful execution of specimen collection services across the organization.

Essential Duties & Responsibilities

Manage and support SC Support Leads and Specimen Collectors, including hiring, coaching, performance management, and development

Oversee ADP functions, including timekeeping, payroll-related processes, attendance, and time-off management

Manage the SC Program budget, including resource planning, expense monitoring, and financial accountability

Oversee MOTUS administration, ensuring accuracy, reporting, and audits

Ensure compliance with company policies, HIPAA requirements, SOPs, and applicable regulations

Develop, implement, and maintain training programs for Specimen Collectors and SC Support Leads

Track training completion and assessment of team competency

Lead SC Program operations and serve as a point of escalation for collection-related issues

Oversee performance management processes, including goal setting, coaching, documentation, corrective actions, and employee development planning

Lead SC Program engagement initiatives designed to improve team member satisfaction, retention, communication, and organizational culture

Monitor and report on program performance, compliance, staffing, and training metrics

Ensure audits, quality reviews, and implementation activities are completed accurately and on time

Manage quality control processes and ensure collection-related issues are addressed promptly and effectively

Monitor equipment, inventory, and supply needs and coordinate procurement as necessary

Partner with Sales, Operations, ASM, RSM, and internal stakeholders to support business initiatives and client needs

Provide workforce planning and resource deployment oversight to ensure effective utilization of personnel and operational resources

Promote Aegis culture, engagement, and organizational values throughout the Collection Team

Lead process improvement efforts and support strategic initiatives

Adhere to confidentiality and HIPAA requirements and compliance with all applicable safety requirements

Other duties as assigned

Leadership Duties

Lead, develop, and manage SC Support Leads and Collection Team members through coaching, mentoring, performance management, and career development

Direct training initiatives across the SC Program to ensure consistent onboarding, competency, and operational excellence

Establish performance expectations and accountability measures that align with organizational goals

Oversee employee engagement, recognition, and retention initiatives within the SC Program

Utilize reporting and performance metrics to drive decision-making and improve team effectiveness

Foster a culture of compliance, quality, safety, collaboration, and continuous improvement through compassionate leadership, accountability, and teamwork

Other Duties & Responsibilities

Contribute to process improvement and operational excellence initiatives

Partner with team members and stakeholders to support department and company objectives

Lead by professional example and foster a collaborative, team-oriented environment

Demonstrate flexibility, organization, and adaptability while managing changing priorities and business needs

Other duties as required and assigned

Education & Experience

High school diploma or GED required; Bachelor's degree preferred

A minimum of two (2) years of experience in management, leadership, or Specimen Collection required

Excellent communication and organizational skills

Ability to interact and adapt with all levels of team members

Proven track record of meeting deadlines and prioritizing workload

Ability to use good judgment and work independently

Ability to handle multiple tasks without sacrificing quality

Candidates can reside in any of the areas listed (other areas will also be considered) since most of the work is remote

Aegis Sciences Corporation is an Equal Opportunity Employer