Content Design Vice President - Global Mobility

Content Design Vice President in Human Resources

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Content Design Vice President in Human Resources, you will develop and execute content plans and play a pivotal role in shaping employee experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction to the Global Mobility team. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. This role is specifically focused on helping employees who are relocating with the firm or taking a temporary assignment understand and navigate the process. Champion inclusive design and user experience to help enable frictionless relocation experience. Ensure the help content is available in the moment that employees need it.

Job responsibilities

Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals

Use content models and taxonomies to design, structure and organize digital content to effectively guide employees through the experience and simplify complex technical concepts

Plan and create engaging, user-friendly content for knowledge articles, emails and web components and adhere to the firm's standards and best practices

Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services

Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in content design, communications, writing, strategy, process, and architecture, focusing on digital products and platforms

Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites

Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices

Highly organized and detail-oriented with project management experience

Ability to collaborate with numerous stakeholders, understanding their objectives and helping to develop solutions to meet the needs

Preferred qualifications, capabilities, and skills

Proficiency in using content management systems

Advanced skills in UX writing and information architecture; Intermediate ability in adjacent skills such as user research, interaction design and visual design.

Comfortable and confident when presenting work to cross-functional partners and explaining decision-making rationale.

Experience adhering to and contributing style guidance and design system guidance