VIP Services Manager

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您 把握美高梅中國事業 機會 與金獅再闖另一座高峰

Job Responsibilities:

To be fully responsible for the overall development, operation and the performance management of employees of the VIP Services team at MGM Cotai

Establish a rapport with guests maintaining good customer relationships; support Assistant VIP Services Manager with handling all guest complaints

Support Assistant Director of VIP Services with all aspects of the planning and development of the VIP Services team

Review all information pertinent to the day’s business and conduct daily meetings with departmental Managers and Team Leaders

Tour Floors, front and back-of-house, Lobby and Porte Cochère routinely throughout the day; audit staff adherence to Hotel policies and procedures in all phases of service and job functions; follow up with designated personnel where needed

Review and monitor departmental profits, payroll expenses, OS&E expenses, cost per occupied Room, previous day’s occupancy and revenues, and other KPI’s

Job Requirements:

5 to 8 years’ experience in similar capacity in a 5 stars luxury Hotel, Resort or Casino environment

Bachelor’s Degree or above

Fluent in Cantonese, English and Mandarin, proficiency in foreign languages preferable

Excellent knowledge of Opera, Microsoft Office and HotSOS.

Working knowledge of PC software programs (MS Word, Excel, PowerPoint, Access, etc.)

Strong working knowledge of budgets, forecasting, profit and loss statements

M21495