Tenant Experience Coordinator

Tenant Experience Coordinator

The Tenant Experience Coordinator is responsible for creating an exceptional workplace experience by serving as the primary point of contact for tenants, visitors, and guests while supporting day-to-day property operations. This role partners closely with property management to coordinate tenant engagement initiatives, oversee hospitality services, and ensure a welcoming, professional environment throughout the property. The ideal candidate is highly organized, service-oriented, and passionate about building relationships that enhance tenant satisfaction and retention in a Class A commercial office environment.

Key Responsibilities

Serve as the primary hospitality ambassador for tenants and visitors, delivering exceptional customer service and ensuring a first-class experience throughout the property.

Coordinate tenant events, wellness initiatives, networking opportunities, and property programming designed to foster engagement and strengthen tenant relationships.

Manage tenant communications, including newsletters, event promotions, property updates, and digital engagement platforms.

Partner with property management, engineering, security, and vendors to promptly address tenant requests and ensure seamless day-to-day operations.

Oversee conference rooms, shared amenity spaces, and hospitality services, ensuring facilities are presentation-ready and operating efficiently.

Support tenant onboarding, move-ins, move-outs, and special property initiatives while maintaining accurate records and assisting with administrative projects.

Qualifications

Bachelor's degree preferred or equivalent combination of education and relevant experience.

Two or more years of experience in tenant services, hospitality, customer experience, property management, event coordination, or a related client-facing role.

Outstanding interpersonal and communication skills with a demonstrated commitment to delivering exceptional customer service.

Strong organizational skills with the ability to manage multiple priorities, coordinate events, and meet deadlines in a fast-paced environment.

Proficiency with Microsoft Office Suite; experience with tenant engagement platforms, property management software, or CRM systems is a plus.

Professional, polished demeanor with the ability to build positive relationships with tenants, vendors, and internal teams while representing the property with a high level of professionalism.

Job Type: Full-Time, Permanent