Global Executive Program Director

Job Description

Overview

Atrium is seeking a Global Executive Program Director to lead a flagship one of its kind Managed Services Program for one of the world’s largest marketing and communications organizations.

This is a highly strategic and operationally complex role responsible for the end-to-end leadership, performance, and evolution of a global contingent workforce program spanning multiple regions, capabilities, and delivery models.

As the global program lead, you will serve as the single point of accountability for program success, overseeing all aspects of delivery, financial performance, client partnership, and global orchestration. You will lead a distributed team of 17+ professionals across North America and EMEA, with a centralized operational hub in Columbus, OH.

This role requires a balance of executive presence, operational rigor, and transformation leadership, ensuring the program scales effectively while continuously evolving to meet the client’s strategic workforce needs.

Responsibilities

Global Program Leadership & Orchestration

Own and lead the program day-to-day, ensuring consistent execution, governance, and performance across all regions globally

Establish and maintain global operating standards, processes, and governance frameworks

Orchestrate delivery across a hub-and-spoke model, anchored in Columbus, OH with regional leadership in North America and EMEA

Serve as the central leader aligning service delivery, account management, and operations functions under a unified strategy

Client Partnership & Executive Engagement

Act as the primary executive partner to stakeholders, with a strong relationship to the Global Chief Procurement Officer (CPO)

Lead all Executive Business Reviews (QBRs), strategic planning sessions, and long-term roadmap discussions

Provide strategic advisory on workforce optimization, program expansion, and operating model evolution

Build and maintain trusted relationships with senior leaders across procurement, HR, finance, and business units

Financial & Commercial Ownership

Support the program’s P&L, including revenue performance, margin optimization, and cost management

Identify and drive opportunities for program expansion, value creation, and commercial growth

Ensure financial discipline across all aspects of delivery, including vendor management, workforce utilization, and operational efficiency

Operational Excellence & Delivery Oversight

Oversee day-to-day delivery of MSP, EOR, and AOR services, ensuring alignment with SLAs, compliance standards, and client expectations

Drive operational consistency across regions while allowing for market-specific nuances

Lead resolution of complex escalations related to payroll, worker classification, compliance, and program performance

Ensure high-quality reporting and insights to support client decision-making

Global Team Leadership

Lead, coach, and develop a global team (17+) across service delivery, account management, and operations

Partner with regional leads (North America, EMEA) to ensure alignment, accountability, and performance

Build a strong, collaborative team culture focused on accountability, continuous improvement, and client success

Oversee organizational design and resource planning to support program growth

Transformation, Innovation & Expansion

Support and execute the global program roadmap, including new capability launches and market expansion

Lead enterprise-wide change management initiatives to drive adoption of new processes, tools, and service models

Identify and implement process improvements, automation, and technology enhancements

Drive expansion into new regions and capabilities in alignment with client strategy

Compliance, Risk & Governance

Serve as operational compliance lead, ensuring compliance with all applicable labor laws, classification standards, and regulatory requirements

Maintain strong governance across payroll, onboarding, classification, and vendor engagement processes

Partner with internal and external stakeholders to proactively identify and mitigate risks

Ensure audit readiness and defensible program operations at all times

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Qualifications

8+ years of experience in contingent workforce management, MSP, staffing, or workforce solutions leadership

Proven success managing large-scale, global programs with multi-region delivery models

Demonstrated experience with P&L ownership and financial performance management

Strong understanding of worker classification, employment law, and global compliance frameworks

Experience leading distributed, cross-functional teams at scale

Exceptional executive presence with the ability to influence C-level stakeholders

Experience driving transformation, change management, and program expansion initiatives

Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights

Full-time