Tier 3 Technical Consultant

Job Description

Join Our Team as an IT Support Engineer

Are you a seasoned IT professional passionate about delivering top-tier technical support and innovative solutions? We’re looking for a Senior IT Support Engineer to join our dynamic team and help drive excellence in client service and technology implementation.

What You’ll Do

Provide expert support across server, network, and cloud environments.

Act as an escalation point for complex technical issues.

Utilize scripting and automation to streamline operations.

Design, implement, and manage secure and compliant technology solutions.

Maintain and upgrade systems with a focus on security and regulatory standards.

Build strong client relationships and offer strategic technology advice.

Document client infrastructures and troubleshooting procedures thoroughly.

Lead onboarding processes and ensure smooth transitions.

Support system audits and ensure regulatory compliance.

Be available for on-call support for critical issues, including after-hours.

Your Objectives

Deliver outstanding client satisfaction.

Foster team development and innovation.

Provide forward-thinking solutions to enhance client efficiency.

Maintain high-quality documentation standards.

Pursue continuous professional growth.

What You Bring

5–10 years of IT support experience, including 3+ years in a progressive MSP role.

Bachelor’s degree or relevant industry certifications.

Strong expertise in Microsoft 365.

Proficiency in network troubleshooting.

Familiarity with RMM and ticketing systems.

Proven experience with writing and utilizing scripting to improve efficiency in IT operations.

Experience in both proactive and reactive support environments.

Skilled in IT documentation tools.

Excellent interpersonal and problem-solving skills.

Ability to thrive in fast-paced settings.

If you’re ready to take your IT career to the next level and make a meaningful impact, we’d love to hear from you!\nCompany Description

For over 40 years, Advanced has been a trusted IT partner to businesses across Connecticut, New York, and New Jersey. We specialize in network integration, cybersecurity, and managed services, delivering reliable solutions that drive long-term value.

At ACT, we’re more than just tech experts. We’re a collaborative team committed to excellence and client-first service. Our culture is built on trust, innovation, and a shared passion for solving complex challenges. If you're looking to grow your career in a company that values technical skill, integrity, and teamwork, we’d love to meet you.

Full-time