Community Liaison

Job Description

We are seeking a Community Liaison to help drive brand awareness and increase market share for our on-campus Inpatient Program, Outpatient Program and Residential Treatment Program.

This is an exempt position, with travel required.

What We Do:

Charter Oak Hospital offers compassionate and individualized treatment for mental health and substance use disorders. We believe in a patient-centric approach, where every treatment plan is tailored to meet the specific needs of each person who walks through our doors.

What You’ll Do:

Our Community Liaison make a difference in the lives of our patients. Our dedicated professionals work tirelessly to create an environment that fosters healing, growth, and long-term wellness.

This individual will be responsible for:

Assist the Chief Executive Officer in fulfilling the goals and objectives of the hospital marketing plan.

Developing and maintaining positive relationships with referral sources in the greater Los Angeles region including physicians, therapists, hospitals, schools, and social service organizations.

Plan Programs and events that build relationships between the hospital and potential clients.

Assists in the designing of hospital brochures and related materials.

Create social media content and drive digital engagement.

Maintain a consistent flow of referrals to the outpatient program and effectively coordinates with the Business Office to verify the insurance of patients.

Other related duties.

We offer a competitive salary and benefits and a collaborative work environment where we respect all aspects of Behavioral Health Professionals and encourage self-development.

Join us in making a meaningful impact in the lives of those we serve!

Aurora Charter Oak Hospital is a licensed and accredited psychiatric hospital providing Behavioral Health Treatment Services for adults and adolescents with mental health and/or substance use problems for over 83 years. We are located on 10 acres of beautifully landscaped grounds in Covina, California. Covina is about 22 miles east of downtown Los Angeles, in the San Gabriel Valley, close to 10, 60 and 210 FWY.

EEOC Employer. Aurora Charter Oak Hospital does not discriminate against any person on the basis of race, color, national origin, sexual orientation, disability, or age in admission, treatment, or participation in its programs, services and activities, or in employment.

We participate in the E-Verify program. Follow the link for additional information. E-Verify:

Requirements

Education & Experience:

Worked as a Community Liaison, or have sales, business development, account management, project management, or marketing background

Experience with having a referral growth responsibility for relevant hospital business lines

Experience in building relationship with hospitals, schools, and social service organizations

Valid California Driver’s License, can be insured through employer’s carrier

Bachelor’s degree in Marketing, Healthcare, or related field

Two years of healthcare experience

Ability to effectively use Microsoft Office products including Outlook, Word, PowerPoint and Excel

Ability to effectively use CRM software programs such as Salesforce or Zoho

Internet marketing and social media experience highly desirable

Experience working for an outpatient (IOP/PHP) and a Residential Treatment Program is preferred

Experience with behavioral health preferred

Benefits

Competitive salary of $71,700-$85,300 annually

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Differential pay

Overtime pay

Full-time