Care Coordinator

Job Summary:

The Care Coordinator works along side the RN Care Coordinator to manage transitions of care between facilities, Crossing Healthcare, and other specialists. This team will work closely with the medical records department.

Supervisory Responsibilities:

none Duties/Responsibilities:

process referrals/diagnostics/prior authorizations within outlined workflows

ensure therapeutic relationship with patients to encourage patient to be active participant in their care

ensures referrals/diagnostics are completed, results returned, and follow up care coordinated in a timely manner

maintains referral site spreadsheet

obtain prior authorizations as needed and access to respective prior authorization portals

schedule diagnostics

completes ConferMed electronic referrals

Process monthly DMH lung screenings

Resource for clinical team in regards to referrals, prior authorization and diagnostic processing

Act a liaison with local hospitals and maintain relationships with insurance companies and specialist offices

Other duties as assigned Competencies

Effective Communicative/Speaking Skills

Effective Writing skills

Effective logic, reasoning and critical thinking

Proficiency in use of telephone, computer and photocopier

Strong organizational and interpersonal skills

Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude

Ability to manage multiple and simultaneous responsibilities

Maintain patient confidentiality at all times

Comply with all organizational policies and standards regarding ethical business practices

Complete annual education requirements

Ability to have crucial conversations with staff and peers to ensure team members are held accountable and to ensure clear communication across the organization. Education and Experience:

Certified Medical Assistant

Health education experience preferred.

Healthcare Office Physical Requirements:

Moderate physical exertion including frequent walking, standing, bending, reaching and carrying moderately heavy loads (up to 25 lbs.

Ability to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materials