Software Engineer SME (ServiceNow)

Overview

We are seeking an experienced Software Engineer SME to support a mission-focused government program delivering enterprise ServiceNow platform engineering services. The ideal candidate will design, develop, configure, and maintain ServiceNow applications and modules, ensuring platform stability, scalability, and continuous enhancement across multiple enterprise tenants.

What will you do?

Design, develop, test, and deploy ServiceNow platform enhancements based on customer requirements

Configure and customize ServiceNow applications, workflows, UI components, and platform modules

Maintain and enhance core ServiceNow platform capabilities across enterprise tenants

Support planning and execution of system and software deployments in alignment with compliance standards

Collaborate with ServiceNow engineers and stakeholders to implement system updates and configuration changes

Identify system deficiencies and develop technical solutions and improvements

Ensure consistency across development, testing, integration, and production environments

Support production operations, end-user support, and incident resolution activities

Document system changes, testing results, and maintenance activities

Research and implement emerging technologies and platform capabilities as needed

Evaluate hardware/software integration requirements and system performance impacts

Maintain and improve development processes, standards, and operational procedures

Do you have what it takes?

Must have a Top Secret Clearance with Polygraph

Bachelor's or Master's degree with minimum of 16 years of relevant experience

At least 5 years of hands-on ServiceNow development experience

Strong knowledge of ServiceNow platform modules including ITSM, ITOM, SPM, HRSD, CSM, Asset Management, and Change Management

Strong JavaScript development experience within ServiceNow

Experience with database systems such as Oracle or MySQL

Ability to estimate work effort and manage multiple priorities effectively

Strong communication skills (written and verbal)

Ability to work independently and in team environments

Strong problem-solving skills and ability to implement corrective actions

Willingness to pursue ServiceNow Certified System Administrator (CSA) certification

Preferred Education, Experience, & Skills:

ServiceNow Certified System Administrator (CSA) certification

Experience with Agile, Scrum, Lean, and DevOps methodologies

IT project management experience

Experience with Java, Ruby, DevOps, and DevSecOps practices