Wellness operations assistant

advocate for their patients in healthcare or social service environments. They are responsible for the wellbeing of their clients and guide them through the processes

Responsibilities

Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered

Handle case assignments, draft service plans, review case progress and determine case closure

Help clients achieve wellness and autonomy

Facilitate multiple care aspects (case coordination, information sharing, etc)

Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options

Develop effective working relations and cooperate with medical team throughout the entire case management process

Requirements and skills

Proven working experience in case management, including as a Nurse, Medical, Mental Health Care Manager or a related job

Excellent knowledge of case management principles, healthcare management and reimbursement

Previous experience with psychological aspects of care

Effective communication skills

Excellent organisational and time management skills

Familiarity with professional and technical emerging knowledge

Problem solving skills and ability to multi-task

Compassionate with teamwork skills